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For Companies At a Glance
- Tasks: Lead a dynamic team and ensure exceptional guest experiences at The White Hart Hotel.
- Company: Join Fuller’s, where diversity is celebrated and your true self thrives.
- Benefits: Enjoy discounts on food, drink, and hotel stays, plus healthcare and development opportunities.
- Why this job: Make a real impact in hospitality while growing your career in a supportive environment.
- Qualifications: Strong leadership skills and a passion for outstanding guest service are essential.
- Other info: Live-in accommodation available; exciting career paths across pubs and hotels.
The predicted salary is between 36000 - 60000 £ per year.
Join Fuller's: Where the true you thrives and diversity is embraced. At Fuller's we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what's next – define the essence of who we are.
Key Responsibilities
- Lead and inspire a high‐performing team.
- Ensure exceptional guest satisfaction and service standards.
- Oversee day‐to‐day 24‐hour operations, from reception to the pub to housekeeping.
- Drive profitable sales across all three revenue streams.
- Foster a positive and collaborative work environment.
- Make a lasting impact on the hotel's success.
Ideal Candidate
- Proven experience in hospitality an advantage but not essential.
- Strong leadership and organizational skills.
- Exceptional communication and interpersonal abilities.
- A coach, leader and mentor to an exceptional team.
- Strategic thinker with a results‐oriented mindset.
- Passion for delivering an outstanding guest experience.
What We Look For In a General Manager
- Pride in being the driving force behind the success of the business.
- Ability to motivate and support the team and create a special atmosphere for customers.
- A commercially minded individual.
- A confident manager with great decision‐making skills.
- Ability to take ownership of problems.
- Great communication skills.
- Passion for fresh food, great wines, and engaging service.
What We Can Offer You
- An exciting variety of career paths across our pubs and hotels.
- A supportive, collaborative and trusting environment where everyone is valued.
- Continuous growth through learning and development programmes.
- 25% discount on food and drink across all our pubs and hotels; increases to 30% after one year, 35% after three years, 40% after five years.
- Discounted hotel stays at Fuller's family hotels.
- Access to 'My Fuller's' – an online benefits platform with discounts at retailers, gym memberships, cinema tickets and more.
- Healthcare Cash Plan with a 24‐hour GP service and claim back for dentist and eye care appointments.
- Full induction and training.
- Option to receive up to 35% of earnings with Wagestream.
Additional Information
- The White Hart Hotel is a Complexity Band D business and has live‐in accommodation available.
- Seniority Level: Mid‐Senior level.
- Employment Type: Full‐time.
- Job Function: Management and Manufacturing (Industries: Food & Beverages).
General Manager in Kingston upon Thames employer: Fuller, Smith & Turner
Contact Detail:
Fuller, Smith & Turner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity at Fuller’s or elsewhere.
✨Tip Number 2
Prepare for interviews by researching Fuller’s values and culture. Think about how your leadership style aligns with their focus on individuality and teamwork. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your passion for guest experience during interviews. Share specific examples of how you've gone above and beyond in previous roles to create memorable moments for guests. This will demonstrate that you’re the right fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fuller’s family.
We think you need these skills to ace General Manager in Kingston upon Thames
Some tips for your application 🫡
Be Yourself: At StudySmarter, we believe in celebrating individuality. So, when you're writing your application, let your true self shine through! Share your unique experiences and what makes you passionate about the role.
Showcase Your Leadership Skills: As a General Manager, strong leadership is key. Use your application to highlight specific examples of how you've motivated teams or improved guest experiences in the past. We want to see your strategic thinking in action!
Tailor Your Application: Make sure to align your application with our core values. Mention how you embody doing things the right way and being part of a family. This shows us that you understand what we're all about at Fuller’s.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Fuller, Smith & Turner
✨Know Your Values
Before the interview, take some time to understand Fuller’s core values. They’re all about doing things the right way and celebrating individuality. Think of examples from your past experiences that align with these values, as this will show you’re a great fit for their culture.
✨Showcase Your Leadership Style
As a General Manager, you’ll need to inspire and lead a team. Prepare to discuss your leadership style and how you’ve successfully motivated teams in the past. Use specific examples that highlight your ability to create a positive work environment and drive results.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a dissatisfied guest or managing a busy shift. Think through potential scenarios and have clear, structured responses ready. This will demonstrate your strategic thinking and decision-making skills.
✨Passion for Hospitality
Make sure to convey your passion for delivering outstanding guest experiences. Share stories that illustrate your commitment to hospitality, whether it’s about fresh food, great wines, or exceptional service. This enthusiasm can set you apart from other candidates.
