Senior Operations Assistant in Leeds

Bramley Village Health and Wellbeing Centre is a busy, forward-thinking GP practice forming part of the Fuller & Forbes Healthcare Group. We are recruiting for a Senior Operations Assistant, a brand new role, created to develop the right person into a future practice management professional. This is not a standard admin position. Working directly with the Practice Manager, you will take ownership of real governance responsibilities from day one: QOF recall tracking, complaints compliance, HR file administration, and CQC readiness. Your work will keep the practice running to the standard our patients deserve. In return, we offer structured mentorship, a clear KPI-based pay progression framework, and a transparent pathway towards Practice Management. We are looking for someone who is ambitious, detail-driven, and ready to invest in a career not just fill a vacancy. If you want to understand how a GP practice really works, and have the drive to one day run one, we would love to hear from you.

Main duties of the job:

• Recall and QOF: Maintain recall lists for a defined set of QOF and recall indicators, ensuring patients are invited on time and targets are on track. Flag any indicators at risk to the Practice Manager before they become a problem.
• Complaints: Every complaint the practice receives must be formally acknowledged within three working days. Own that process, logging, tracking, and making sure nothing is missed.
• HR compliance: Keep staff personal files in order: DBS checks, mandatory training, right-to-work documentation. Maintain a live tracker so renewals never catch us out.
• CQC records: Maintain the compliance documentation that keeps the practice inspection-ready, for example policy registers, risk assessments, significant event logs, and practice development trackers.

Alongside these core duties, you will act as the Practice Manager's eyes and ears at Bramley, flagging anything that needs attention and keeping governance running smoothly day to day.

About us:

Bramley Village Health and Wellbeing Centre provides care for over 17,500 patients across three sites. We are a high-achieving, ambitious practice with a strong clinical team, a committed administrative workforce, and a culture built on doing things properly for our patients and our staff. Bramley is part of Fuller & Forbes Healthcare Group, a multi-site primary care organisation operating nationally. Fuller & Forbes brings together practices that share a commitment to high-quality, innovative general practice, with central support across governance, finance, HR, and digital teams, giving our surgeries the backing to focus on what they do best.

The Senior Operations Assistant is a structured, governance-focused role at Bramley Village Health and Wellbeing Centre, reporting directly to the Practice Manager. The role exists to ensure the practice operates to a consistently high standard in the areas that require precision, planning, and sustained attention to detail, particularly when the Practice Manager is working across the wider organisation. The postholder is not responsible for the day-to-day operational running of the site or the management of clinical and administrative staff. Instead, the focus is on the behind-the-scenes work that underpins effective practice management - recall and QOF tracking, complaints acknowledgement, HR file compliance, and CQC compliance maintenance.

DUTIES AND KEY RESPONSIBILITIES:

• QOF and Recall Management: Maintain up-to-date recall lists for assigned QOF domains and long-term condition indicators, ensuring eligible patients are invited in line with the QOF year requirements.
• Complaints Acknowledgement and Logging: Ensure every complaint received by the practice is formally acknowledged within three working days of receipt. Maintain an accurate and up-to-date complaints log.
• HR File and Compliance Administration: Maintain and audit staff personal files to ensure all required documentation is present, filed correctly, and up to date.
• CQC Compliance: Maintain the practice's compliance records, ensuring they are organised, current, and accessible to the Practice Manager at all times.

DEVELOPMENT AND ROLE PROGRESSION:

The Senior Operations Assistant role is designed as an entry point into general practice management. The Practice Manager will provide structured mentorship, increasing levels of responsibility, and access to all aspects of practice management over time.

KPIs and Pay Progression:

Pay progression is via the Fuller and Forbes pay scale and is reviewed at the end of probation and at each annual appraisal. Progression is based on the achievement of measurable KPIs, which will be set and reviewed with the Practice Manager.

Person Specification:

• Qualifications: Core GCSEs including English and Maths. Further education or professional training in business administration, healthcare, or a related field is advantageous.
• Experience: Attention to Detail, Organisational Skills, Communication Skills, Technical Literacy, Attitude and Motivation, Professionalism, General Practice or Primary Care Experience, Clinical Systems, QOF and NHS Contractual Awareness, Complaints or Compliance Administration.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.