Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient interactions and support healthcare access with empathy and efficiency.
- Company: Join Coleridge Medical Centre, part of a caring primary care provider.
- Benefits: Gain valuable experience in healthcare, flexible hours, and professional development opportunities.
- Other info: Dynamic role with a supportive team and opportunities for growth.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: Customer service experience, strong communication skills, and GCSEs in English.
The predicted salary is between 24000 - 30000 £ per year.
Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.
Key responsibilities include:
- Scheduling appointments
- Managing patient records
- Answering phone calls
- Providing patients with information about healthcare services
Care Co-Ordinator / Medical Administrator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient‑centric approach to service delivery.
Main duties of the job:
- Patient Interaction and Support: Front Desk Management, Appointment booking, Telephone Enquiries
- Administrative Responsibilities: eConsultations, Summarising, Coding and scanning, Any other administrative work as required
- Communication and Coordination: Care Navigation
- Facility Support: Resource Management, Safety Protocols
- Quality Improvement: Feedback Collection
Professional Development: The Practice recognises that the role above is wide and varied, evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
About us: Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.
Job responsibilities: A wide range of patient‑facing services and administrative duties.
Person Specification:
- Experience in a receptionist or customer service role, preferably in a healthcare setting
- Experience with medical terminology and understanding basic healthcare operations
- Clear, polite telephone manner
- Competency in MS Office and Outlook
- Effective time management
- Accuracy and attention to detail
- Ability to follow policy and procedure
- Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required
- SystmOne clinical software user skills
- Ability to work autonomously and with a team
- Problem‑solving, initiative and analytical skills
Qualifications: GCSE grade 4 - 9 (A to C) in English
Care Co-Ordinator / Medical Administrator in Devon employer: Fuller and Forbes Partnership
Contact Detail:
Fuller and Forbes Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-Ordinator / Medical Administrator in Devon
✨Tip Number 1
Get to know the practice! Research Coleridge Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Co-Ordinator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with answering phone calls and managing patient queries.
✨Tip Number 3
Show off your organisational skills! Prepare a mock schedule or demonstrate how you'd manage multiple tasks at once. This will highlight your ability to handle the busy environment of a medical practice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and tech-savvy, which is essential for this role.
We think you need these skills to ace Care Co-Ordinator / Medical Administrator in Devon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves patient interaction.
Tailor Your Application: Make sure to tailor your application to the Care Co-Ordinator / Medical Administrator role. Highlight your relevant experience in customer service or healthcare settings, and don’t forget to mention your skills in communication and organisation!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re keen on joining our team at Coleridge Medical Centre!
How to prepare for a job interview at Fuller and Forbes Partnership
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Care Co-Ordinator / Medical Administrator. Understand the importance of patient interaction and how to manage appointments efficiently. Brush up on medical terminology and basic healthcare operations, as this will show your potential employer that you’re ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of patient interaction, practice clear and polite communication. You might want to role-play common scenarios, like answering phone calls or greeting patients. This will help you feel more confident and ensure you convey empathy and professionalism during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when juggling multiple tasks like scheduling appointments and handling administrative duties. Think of specific examples from your past experience where you successfully managed your workload and maintained accuracy under pressure.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work both autonomously and as part of a team. Share examples of how you've collaborated with others in previous roles, and be ready to discuss your flexibility in working hours, especially if you're required to cover shifts outside of core hours. This shows that you’re committed to supporting the practice and its patients.