Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage patient interactions and coordinate healthcare services with empathy and efficiency.
- Company: Join Coleridge Medical Centre, part of a caring primary care provider.
- Benefits: Gain valuable experience in healthcare, flexible hours, and professional development opportunities.
- Other info: Dynamic role with a supportive team and opportunities for growth.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: Customer service experience, GCSEs in English & Maths, and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
Care Co-Ordinator / Medical Administrator is a key front-line position responsible for managing the first impressions of the practice. This role involves greeting patients, managing communication between patients and medical staff, and facilitating patient access to appropriate healthcare services efficiently. Care Co-Ordinator / Medical Administrator plays a crucial role in guiding patients through the complexities of healthcare interactions, ensuring they receive timely and appropriate care.
Key responsibilities include:
- Scheduling appointments
- Managing patient records
- Answering phone calls
- Providing patients with information about healthcare services
Care Co-Ordinator / Medical Administrator will ensure that all patient interactions are handled with empathy and efficiency, maintaining confidentiality and compliance with healthcare regulations. This position requires excellent communication skills, strong organisational abilities, and a patient‑centric approach to service delivery.
Main duties of the job:
- Patient Interaction and Support
- Front Desk Management
- Appointment booking
- Telephone Enquiries
- Administrative Responsibilities
- eConsultations
- Summarising
- Coding and scanning
- Any other administrative work as required
- Communication and Coordination
- Care Navigation
- Facility Support
- Resource Management
- Safety Protocols
- Quality Improvement
- Feedback Collection
Professional Development: The Practice recognises that the role above is wide and varied, evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.
About us: Coleridge Medical Centre is part of The Fuller and Forbes Partnership, a primary care provider with practices currently in Devon, Leeds, Burnley and Gateshead. The practice has approximately 16,000 patients and a multidisciplinary team comprising GPs, ANPs, Nurses, Healthcare Assistants, and a GPA. We strive to fulfil our practice values of approachability, teamwork, communication and respect.
Job responsibilities: A wide range of patient‑facing services and administrative duties.
Person Specification:
- Experience in a receptionist or customer service role, preferably in a healthcare setting
- Experience with medical terminology and understanding basic healthcare operations
- Clear, polite telephone manner
- Competency in MS Office and Outlook
- Effective time management
- Accuracy and attention to detail
- Ability to follow policy and procedure
- Flexibility to work outside of core hours, including Saturdays as part of a shared rota when required
- SystmOne clinical software user skills
- Ability to work autonomously and with a team
- Problem‑solving, initiative and analytical skills
Qualifications:
- GCSE grade 4 - 9 (A to C) in English & Maths
- NVQ Level 2 in Health & Social Care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Co-Ordinator / Medical Administrator employer: Fuller and Forbes Partnership
Contact Detail:
Fuller and Forbes Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-Ordinator / Medical Administrator
✨Tip Number 1
Get to know the practice! Research Coleridge Medical Centre and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Co-Ordinator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with common scenarios you might face, like handling phone enquiries or scheduling appointments.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the practice culture, which can give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Coleridge Medical Centre.
We think you need these skills to ace Care Co-Ordinator / Medical Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves patient interaction.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in healthcare or customer service. Mention specific skills that align with the job description, like your communication skills and ability to manage appointments efficiently.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we appreciate attention to detail, so double-check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the info you need about the role and our practice there!
How to prepare for a job interview at Fuller and Forbes Partnership
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Co-Ordinator / Medical Administrator. Familiarise yourself with patient interaction protocols, appointment scheduling, and the importance of confidentiality in healthcare. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly and politely. Prepare examples from your past experiences where you successfully managed patient inquiries or resolved issues. This will highlight your ability to handle phone calls and face-to-face interactions with empathy and professionalism.
✨Demonstrate Organisational Prowess
Being organised is key in this position. Bring along examples of how you've managed multiple tasks or schedules in previous roles. You might even want to discuss any tools or methods you use to stay organised, as this will show that you can handle the administrative side of the job efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to navigate complex situations. Think about potential challenges you might face in the role and how you would address them. This preparation will help you respond thoughtfully and demonstrate your analytical skills during the interview.