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- Tasks: Provide exceptional customer service and support in a dynamic healthcare environment.
- Company: Join Full Support Healthcare, a trusted provider of medical devices in the UK.
- Benefits: Gain valuable experience in customer care with a supportive team.
- Other info: Office-based role with core hours from 8:30am to 5pm.
- Why this job: Make a real difference by helping customers and ensuring their satisfaction.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 22000 - 26000 £ per year.
Full Support Healthcare is currently seeking a dedicated and enthusiastic Customer Care Advisor to join our team, based at our office in Kettering, Northamptonshire. As a trusted provider of medical devices throughout the UK, we pride ourselves on delivering exceptional service to our customers. This role is ideal for someone who is passionate about customer service, highly organised, and confident in building strong relationships. The successful candidate will play a key role in ensuring a positive experience for all stakeholders, handling enquiries, processing orders, and maintaining the high standards that define our organisation. This role reports into the Customer Care Manager.
The principal accountabilities of this role include but are not limited to:
- Input, process and provide paperwork for order dispatch to specific timelines.
- Build an excellent rapport with existing and potential customers alike.
- Deal directly with customers either by telephone or electronically.
- Reception duties, answering the main door and greeting visitors.
- Liaise with customers to offer alternative products in out-of-stock situations.
- Obtain, evaluate and record all relevant information to handle enquiries and complaints.
- Keep records of customer interactions and transactions using Orderwise and the CRM database Sales Force and Qualio.
- Monitor activities in the market place and report these to the Customer Care Manager or others as required.
- Respond promptly to all customer enquiries.
- Assist the company wherever possible in meeting its growth potential.
- Carry out any other duties as defined by the Customer Care Manager or Management Team.
- Effectively address client satisfaction, complaints and escalate any issues until resolved.
- Covering Customer Care Manager duties as required.
Please note this role is not suitable for remote or hybrid working. Core working hours are 8:30am - 5pm.
Customer Care Advisor in Kettering employer: Full Support Group
Contact Detail:
Full Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Kettering
✨Tip Number 1
Get to know the company! Research Full Support Healthcare and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Customer Care Advisor, you'll be dealing with customers all day. Role-play common scenarios with friends or family to build your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Full Support Healthcare.
We think you need these skills to ace Customer Care Advisor in Kettering
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love candidates who genuinely care about making a difference.
Be Organised and Clear: Make sure your application is well-structured and easy to read. Use bullet points or short paragraphs to highlight your skills and experiences. We appreciate clarity, so keep it concise and relevant to the role of Customer Care Advisor.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your experience aligns with them. We want to know why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, it shows you’re keen on joining our team at Full Support Healthcare!
How to prepare for a job interview at Full Support Group
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This will show that you’re not just passionate about the role but also knowledgeable.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, prepare to discuss how you manage your time and tasks. Bring examples of how you've successfully handled multiple responsibilities or tight deadlines in previous roles. This will demonstrate your ability to thrive in a busy environment.
✨Build Rapport with Confidence
Practice your communication skills before the interview. Think about how you can build rapport quickly with customers. You might want to role-play common customer scenarios with a friend to get comfortable with handling enquiries and complaints effectively.
✨Familiarise Yourself with Relevant Tools
Get to know the tools mentioned in the job description, like Orderwise, Sales Force, and Qualio. If you have experience with similar systems, be prepared to discuss that. If not, do a bit of research to show your willingness to learn and adapt to new technologies.