Role Title
Control Room Team Leader UK Remote
Your Role
You are the anchor of a 24/7 operation. The team is not only working 24/7 shifts, they also work from 5 countries. Your authentic leadership style will ensure team spirit and cohesion. You are a coach, a planner, a problem solver. Someone who brings calm, structure, and energy into a dynamic environment.
Responsibilities
- Escalation Management: Act as an additional escalation point for customer issues and more complex cases.
- Team Support: Support team members with day-to-day queries and provide guidance where needed.
- Workload Oversight: Maintain close oversight of task completion, workloads, and priorities across the team.
- Action Tracking: Improve visibility of outstanding actions and ensure follow-ups are completed.
- Operational Delivery: Continue working operationally within existing shift patterns while taking on additional leadership responsibilities.
- Process Consistency: Support consistency in processes, standards, and performance across the team.
- Customer & Colleague Support: Provide an additional point of support for both customers and colleagues where escalation is required.
Qualifications
- Leadership: Ability to guide, support, and influence team members while maintaining strong working relationships.
- Communication: Clear, confident communication with customers, colleagues, and stakeholders.
- Problem-Solving: Strong ability to assess issues, prioritise actions, and resolve escalations effectively.
- Decision-Making: Capable of making sound, timely decisions in a fast-paced operational environment.
- Attention to Detail: Ensures accuracy in task oversight, action tracking, and follow-up.
- Team Collaboration: Works effectively with colleagues across shifts to maintain consistency and service quality.
- Customer Focus: Demonstrates a strong commitment to customer satisfaction and service excellence.
- Organisational Skills: Able to manage multiple priorities and maintain oversight of team workloads.
About Full Circle
At Full Circle, we've been in the wind turbine game for over two decades, and now, we're ready to spread our wings and soar as an independent entity, supporting various wind turbine brands. Our journey into independence began in 2021, and every day, our team is fuelled by the excitement of growth and autonomy. Our Mission: Offering Top-Notch Support, No Exceptions! We're here to dish out top-tier maintenance support to everyone in need, regardless of the turbine brand or whether you've got one or a hundred turbines in your backyard. Expect us to swoop in with agile, honest, and lightning-fast support. From routine maintenance to blade inspections, repairs, 24/7 remote monitoring, and even those must-do statutory inspections - we've got your back! Basically, everything to keep those turbines dancing in the wind. Our Secret Sauce: Expertise, Resources, and a Personal Touch! We're renowned for our wizard-like expertise, abundant resources, and a friendly, personalised approach that ensures you squeeze every last whirl out of those turbines. Our HQ: Where Magic Happens! Our headquarters are nestled in the lively city of Amersfoort, Netherlands. But hey, our squad is scattered all across Europe, maintaining wind turbines across the globe. Meet Our Funky, Spirited Team. We're not just a team; we're a bubbling cauldron of enthusiasm and youthfulness, growing alongside our company. That makes our work environment an absolute blast-overflowing with energy and collaboration! We're open, direct, and as honest as a clear blue sky, reflecting the diverse world we live in!
