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- Tasks: Engage with residents and manage decanting processes for successful project delivery.
- Company: Join a dynamic construction consultancy committed to social and environmental impact.
- Benefits: 33 days holiday, private health cover, and career development opportunities.
- Why this job: Make a positive impact while working on high-profile projects in a supportive environment.
- Qualifications: Experience in resident engagement and managing large-scale programmes.
- Other info: Diverse and inclusive workplace with a focus on employee wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people. As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients.
What does the role involve? As a Resident Liaison Officer, you will be responsible for resident liaison, engagement and decanting to maximise the success of various client programmes in London.
Responsibilities
- Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents.
- Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints.
- Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions.
- Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme.
- Review and support the resident engagement strategy, ensuring clear, consistent communication.
- Manage the decanting process, ensuring resident needs and off‑site decant requirements are met for each programme phase.
- Maintain a resident contact database to monitor engagement and identify residents requiring additional support.
- Act as a key liaison between residents, contractors and developers, ensuring accurate and up‑to‑date information is shared.
- Work flexibly between office and construction site locations.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact.
- Any other duties as reasonably required of my role.
Requirements
- Experience of consulting and maximising engagement with residents.
- Management of large‑scale decanting programmes.
- Planning and organisational skills.
- Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents.
- Implement resident engagement plans to maximise resident engagement.
- Excellent communication skills both oral and written.
Benefits
- 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown.
- Option to buy or carry over up to 5 additional holiday days annually.
- Private health cover from day one.
- Enhanced maternity, paternity leave.
- Charitable volunteer day.
- Agile working policy.
- Annual discretionary bonus and salary review.
- Company pension scheme.
- Employee Assistance Program.
- Cycle‑to‑work scheme.
- Access to a wellbeing app and online learning platform.
- Career development, chartership support and training opportunities.
- Internal recruitment referral bonus scheme.
Fulkers Bailey Russell is now a Certified B Corporation, meeting high standards of social and environmental performance. We’re dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.
Resident Liaison Officer - 12 Month FTC employer: FulkersBaileyRussell | Certified B Corp
Contact Detail:
FulkersBaileyRussell | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - 12 Month FTC
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fulkers Bailey Russell. Check out their social media and website to understand their values and projects. This will help you connect with them during your chat.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and contractors. Try role-playing scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully managed resident complaints or decanting processes. Be ready to share these stories in your interview to demonstrate your skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer - 12 Month FTC
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and relatable. Remember, we’re looking for someone personable, so show us why you’d be a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Resident Liaison Officer role. Highlight your experience with resident engagement and decanting programmes. We love seeing how your skills align with what we do, so don’t hold back on those relevant examples!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to cover all the key responsibilities mentioned in the job description without rambling on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we stand for as a B Corp.
How to prepare for a job interview at FulkersBaileyRussell | Certified B Corp
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the decanting process and how to engage effectively with residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've successfully engaged with residents or managed complaints in the past. Be ready to discuss your approach to clear and consistent communication, as well as how you would handle challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to come up with practical solutions to complex problems. Highlight your planning and organisational skills, especially in managing tight deadlines while minimising disruption. This will show that you can think on your feet and adapt to changing circumstances.
✨Align with Their Values
Fulkers Bailey Russell is a B Corp committed to social and environmental performance. Research their values and be prepared to discuss how your personal values align with theirs. Showing that you care about making a positive impact will resonate well with the interviewers.
