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- Tasks: Engage with residents and manage decanting processes for successful project delivery.
- Company: Join a dynamic construction consultancy committed to social and environmental impact.
- Benefits: Enjoy 33 days holiday, competitive salary, and a supportive work environment.
- Why this job: Make a real difference in communities while developing your skills in a rewarding role.
- Qualifications: Experience in resident engagement and managing large-scale programmes is essential.
- Other info: Flexible working between office and site locations with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people.
As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. We’re big enough to lead complex, high‑profile projects, yet small enough to genuinely support and care for our employees - our ‘Fulkers people’.
What does the role involve? As a Resident Liaison Officer, you will be responsible for resident liaison, engagement and decanting to maximise the success of various client programmes in London.
- Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents.
- Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints.
- Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions.
- Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme.
- Review and support the resident engagement strategy, ensuring clear, consistent communication.
- Manage the decanting process, ensuring resident needs and off‑site decant requirements are met for each programme phase.
- Maintain a resident contact database to monitor engagement and identify residents requiring additional support.
- Act as a key liaison between residents, contractors and developers, ensuring accurate and up‑to‑date information is shared.
- Work flexibly between office and construction site locations.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact.
- Any other duties as reasonably required of my role.
Requirements:
- Experience of consulting and maximising engagement with residents.
- Management of large‑scale decanting programmes.
- Planning and organisational skills.
- Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents.
- Implement resident engagement plans to maximise resident engagement.
- Excellent communication skills both oral and written.
Joining Fulkers means more than just joining a great team — it’s an exciting journey filled with rewarding benefits!
Resident Liaison Officer - 12 Month FTC in London employer: FulkersBaileyRussell | Certified B Corp
Contact Detail:
FulkersBaileyRussell | Certified B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - 12 Month FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction consultancy world, especially those who might know about opportunities at Fulkers Bailey Russell. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us that you’re not just interested in the role but also in making a positive impact, just like we do at StudySmarter.
✨Tip Number 3
Practice your communication skills! As a Resident Liaison Officer, you’ll need to engage with residents effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Resident Liaison Officer - 12 Month FTC in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to tailor your application specifically for the Resident Liaison Officer position. Highlight your relevant experience in resident engagement and decanting programmes, and how it aligns with our mission at Fulkers Bailey Russell.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FulkersBaileyRussell | Certified B Corp
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the decanting process and how to engage effectively with residents. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples of how you've successfully engaged with residents or managed complaints in the past. Be ready to discuss your approach to maintaining clear and consistent communication, as this will highlight your suitability for the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to tackle challenges or mitigate risks in previous roles. Discuss how you collaborated with teams to find practical solutions, as this aligns with the consultancy's focus on making a positive impact and supporting residents.
✨Align with Their Values
Fulkers Bailey Russell is a B Corp committed to social and environmental performance. Research their values and be prepared to discuss how your personal values align with theirs. Showing that you care about sustainability and community engagement will set you apart from other candidates.
