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- Tasks: Engage with residents and manage decanting processes for successful client programmes.
- Company: Join a dynamic construction consultancy committed to social and environmental impact.
- Benefits: 33 days holiday, private health cover, and career development opportunities.
- Why this job: Make a positive impact while working on high-profile projects in a supportive environment.
- Qualifications: Experience in resident engagement and managing large-scale programmes required.
- Other info: Diverse and inclusive workplace with excellent growth potential.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people. As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients.
What does the role involve? As a Resident Liaison Officer, you will be responsible for resident liaison, engagement and decanting to maximise the success of various client programmes in London.
Responsibilities- Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents.
- Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints.
- Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions.
- Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme.
- Review and support the resident engagement strategy, ensuring clear, consistent communication.
- Manage the decanting process, ensuring resident needs and off‑site decant requirements are met for each programme phase.
- Maintain a resident contact database to monitor engagement and identify residents requiring additional support.
- Act as a key liaison between residents, contractors and developers, ensuring accurate and up‑to‑date information is shared.
- Work flexibly between office and construction site locations.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact.
- Any other duties as reasonably required of my role.
- Experience of consulting and maximizing engagement with residents.
- Management of large‑scaled decanting programmes.
- Planning and organisational skills.
- Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents.
- Implement resident engagement plans to maximise resident engagement.
- Excellent communication skills both oral and written.
Joining Fulkers means more than just joining a great team—it’s an exciting journey filled with rewarding benefits!
- 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown.
- Option to buy or carry over up to 5 additional holiday days annually.
- Private health cover from day one.
- Enhanced maternity, paternity leave.
- Charitable volunteer day.
- Agile working policy.
- Annual discretionary bonus and salary review.
- Company pension scheme.
- Employee Assistance Program.
- Cycle‑to‑work scheme.
- Access to a wellbeing app and online learning platform.
- Career development, chartership support and training opportunities.
- Internal recruitment referral bonus scheme.
Fulkers Bailey Russell is now a Certified B Corporation, meeting high standards of social and environmental performance. We’re dedicated to fostering a diverse and inclusive workplace – diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.
Resident Liaison Officer - 12 Month FTC employer: Fulkers LLP
Contact Detail:
Fulkers LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - 12 Month FTC
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fulkers Bailey Russell. Check out their social media and website to understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and contractors effectively. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach before the big day.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully managed challenges or complaints. Be ready to discuss these during your interview to demonstrate your capability in handling resident issues and ensuring smooth operations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Liaison Officer - 12 Month FTC
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your experiences align with our values.
Tailor Your Application: Make sure to tailor your application specifically for the Resident Liaison Officer position. Highlight your relevant experience in resident engagement and decanting programmes, and show us how you can contribute to our mission of making a positive impact.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily understand your qualifications and how you can fit into our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Fulkers LLP
✨Know the Company Inside Out
Before your interview, take some time to research Fulkers Bailey Russell. Understand their values, especially their commitment to social and environmental performance as a B Corp. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
As a Resident Liaison Officer, you'll need to handle various situations involving residents. Think about past experiences where you've successfully engaged with residents or managed complaints. Prepare specific examples that highlight your communication skills and problem-solving abilities, as these will be crucial in your role.
✨Showcase Your Organisational Skills
The job involves managing decanting programmes and ensuring minimal disruption to residents. Be ready to discuss how you plan and organise tasks effectively. You might want to bring a brief outline of how you would approach a decant programme, demonstrating your proactive thinking and planning capabilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the resident engagement strategy or how the team collaborates on projects. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
