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- Tasks: Manage relationships between clients and residents, ensuring smooth communication and support.
- Company: Join a dynamic construction consultancy committed to sustainability and empowering its people.
- Benefits: Enjoy 33 days holiday, competitive salary, and opportunities for professional growth.
- Why this job: Make a positive impact while working on high-profile projects in a supportive environment.
- Qualifications: Experience in resident engagement and strong communication skills are essential.
- Other info: Flexible work environment with opportunities to mentor junior team members.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and personable Senior Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support as well as championing sustainability and most importantly, empowering and prioritising our people. As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. We’re big enough to lead complex, high-profile projects, yet small enough to genuinely support and care for our employees – our 'Fulkers people'.
What does the role involve? As a Senior Resident Liaison Officer, you will play a crucial role in managing relationships between the client and its residents. This position typically involves a mix of administrative, customer service, and supporting other RLO’s.
Responsibilities
- Act as the primary point of contact for residents, ensuring clear, consistent communication and timely resolution of enquiries and concerns.
- Build and maintain strong relationships with residents through regular engagement, one-to-one meetings, newsletters, emails, and letters.
- Support residents through decanting, move-ins and move-outs, working closely with the Relocation Manager and project team.
- Collaborate with the RLO Manager, project managers and contractors to manage resident issues and minimise disruption during works.
- Monitor, record and report on resident feedback, risks, complaints, and programme progress, escalating issues where necessary.
- Assist in resolving disputes and construction-related issues, ensuring a positive resident experience throughout the programme.
- Contribute to the development, implementation and review of the resident engagement strategy.
- Maintain accurate resident records, including contact details, leases, and communication history.
- Support and mentor less experienced Resident Liaison Officers as required.
- Work flexibly between office and construction site environments, attending meetings on site or remotely as needed.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact.
- Any other duties as reasonably required of my role.
Qualifications
- Experience of consulting and maximising engagement with residents.
- Management of large-scale decanting programmes.
- Planning and organisational skills.
- Excellent Computer skills in Microsoft products, including Outlook, Word, Excel, PowerPoint.
- Ability to work flexibly with limited supervision.
- Communication skills to support interaction through a wide range of sources with a diverse range of customers, suppliers and stakeholders.
- Supporting junior members of the team.
- Ability to effectively communicate with senior managers.
- The ability to plan and execute projects effectively, meeting deadlines and objectives.
Joining Fulkers means more than just joining a great team—it’s an exciting journey filled with rewarding benefits! 33 days holiday (including...
Senior Resident Liaison Officer - 12-18 Months FTC in London employer: Fulkers LLP
Contact Detail:
Fulkers LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer - 12-18 Months FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction consultancy world and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Fulkers Bailey Russell and understand their values, especially their commitment to sustainability and community engagement. Tailor your responses to show how you can contribute to their mission as a Senior Resident Liaison Officer.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in managing resident relationships and handling decanting programmes. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Fulkers Bailey Russell.
We think you need these skills to ace Senior Resident Liaison Officer - 12-18 Months FTC in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Resident Liaison Officer role. Highlight your experience in managing resident relationships and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Fulkers Bailey Russell. Be personable and let your enthusiasm show!
Showcase Your Communication Skills: Since this role involves a lot of interaction with residents, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you’ve successfully engaged with diverse groups.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Fulkers LLP
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Senior Resident Liaison Officer. Familiarise yourself with Fulkers Bailey Russell's projects and their commitment to sustainability. This will help you demonstrate your genuine interest and how your experience aligns with their values.
✨Showcase Your People Skills
As this role is all about managing relationships, be ready to share examples of how you've successfully engaged with residents or clients in the past. Highlight your communication skills and any strategies you've used to resolve disputes or enhance resident experiences.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing resident complaints or coordinating with project teams. Think through potential scenarios and prepare structured responses that showcase your problem-solving abilities and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face in resident engagement, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
