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- Tasks: Manage relationships between clients and residents, ensuring smooth communication and support.
- Company: Join a dynamic construction consultancy committed to sustainability and empowering its people.
- Benefits: Enjoy 33 days holiday, flexible working, and a supportive team environment.
- Why this job: Make a positive impact while working on high-profile projects in a caring company.
- Qualifications: Experience in resident engagement and strong communication skills required.
- Other info: Opportunity to mentor junior staff and grow within a B Corp certified company.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and personable Senior Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we are focused on making a positive impact. We deliver exceptional consultancy services and support as well as championing sustainability and empowering our people.
As a proud B Corp, we are committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. We are big enough to lead complex, high-profile projects, yet small enough to genuinely support and care for our employees.
What does the role involve?
As a Senior Resident Liaison Officer, you will play a crucial role in managing relationships between the client and its residents. This position typically involves a mix of administrative, customer service, and supporting other RLOs.
Responsibilities- Act as the primary point of contact for residents, ensuring clear, consistent communication and timely resolution of enquiries and concerns.
- Build and maintain strong relationships with residents through regular engagement, one-to-one meetings, newsletters, emails, and letters.
- Support residents through decanting, move-ins and move-outs, working closely with the Relocation Manager and project team.
- Collaborate with the RLO Manager, project managers and contractors to manage resident issues and minimise disruption during works.
- Monitor, record and report on resident feedback, risks, complaints, and programme progress, escalating issues where necessary.
- Assist in resolving disputes and construction-related issues, ensuring a positive resident experience throughout the programme.
- Contribute to the development, implementation and review of the resident engagement strategy.
- Maintain accurate resident records, including contact details, leases, and communication history.
- Support and mentor less experienced Resident Liaison Officers as required.
- Work flexibly between office and construction site environments, attending meetings on site or remotely as needed.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact.
- Any other duties as reasonably required of my role.
- Experience of consulting and maximising engagement with residents.
- Management of large-scale decanting programmes.
- Planning and organisational skills.
- Excellent Computer skills in Microsoft products, including Outlook, Word, Excel, PowerPoint.
- Ability to work flexibly with limited supervision.
- Communication skills to support interaction through a wide range of sources with a diverse range of customers, suppliers and stakeholders.
- Supporting junior members of the team.
- Ability to effectively communicate with senior managers.
- The ability to plan and execute projects effectively, meeting deadlines and objectives.
33 days holiday (including)
Senior Resident Liaison Officer - 12-18 Months FTC in London employer: Fulkers Bailey Russell
Contact Detail:
Fulkers Bailey Russell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resident Liaison Officer - 12-18 Months FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction consultancy world and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. At Fulkers Bailey Russell, they value sustainability and people empowerment, so be ready to share how your experience aligns with their mission.
✨Tip Number 3
Showcase your communication skills! As a Senior Resident Liaison Officer, you'll need to demonstrate your ability to engage with residents effectively. Practice articulating your past experiences where you've successfully managed relationships and resolved issues.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fulkers family.
We think you need these skills to ace Senior Resident Liaison Officer - 12-18 Months FTC in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to resident liaison.
Tailor Your Application: Make sure to tailor your application specifically for the Senior Resident Liaison Officer role. Highlight your relevant experience in managing relationships and any successful projects you've been part of that align with our values.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Fulkers Bailey Russell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing resident relationships and supporting decanting processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with residents and stakeholders, be prepared to discuss your communication strategies. Think of examples where you've successfully resolved disputes or managed resident feedback. Highlight your ability to engage with diverse groups and how you maintain clear communication throughout projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing complaints or coordinating with project teams. Practice your responses to these scenarios, focusing on your problem-solving skills and how you ensure a positive experience for residents. This will showcase your practical experience and readiness for the challenges of the role.
✨Demonstrate Your Commitment to Sustainability
Since Fulkers Bailey Russell is a B Corp focused on social and environmental performance, be ready to discuss your views on sustainability in construction. Share any relevant experiences or initiatives you've been part of that align with their values. This will show that you not only fit the role but also resonate with the company's mission.
