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- Tasks: Engage with residents and manage decanting processes for successful project delivery.
- Company: Join a dynamic construction consultancy committed to social and environmental impact.
- Benefits: Enjoy 33 days holiday, private health cover, and career development opportunities.
- Why this job: Make a real difference in communities while working on exciting projects.
- Qualifications: Experience in resident engagement and managing large-scale programmes is essential.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we’re not just about delivering projects — we’re a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people.
As a proud B Corp, we’re committed to high standards of social and environmental performance and making the journey smooth and successful for our clients. We’re big enough to lead complex, high-profile projects, yet small enough to genuinely support and care for our employees – our 'Fulkers people'.
What does the role involve?
As a Resident Liaison Officer, you will be responsible for resident liaison, engagement and decanting to maximise the success of various client programmes in London.
Responsibilities
- Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents.
- Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints.
- Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions.
- Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme.
- Review and support the resident engagement strategy, ensuring clear, consistent communication.
- Manage the decanting process, ensuring resident needs and off-site decant requirements are met for each programme phase.
- Maintain a resident contact database to monitor engagement and identify residents requiring additional support.
- Act as a key liaison between residents, contractors and developers, ensuring accurate and up-to-date information is shared.
- Work flexibly between office and construction site locations.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact.
- Any other duties as reasonably required of my role.
Requirements
- Experience of consulting and maximising engagement with residents.
- Management of large-scale decanting programmes.
- Planning and organisational skills.
- Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents.
- Implement resident engagement plans to maximise resident engagement.
- Excellent communication skills both oral and written.
Benefits
- 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown.
- Option to buy or carry over up to 5 additional holiday days annually.
- Private health cover from day one.
- Enhanced maternity, paternity leave.
- Charitable volunteer day.
- Agile working policy.
- Annual discretionary bonus and salary review.
- Company pension scheme.
- Employee Assistance Program.
- Cycle-to-work scheme.
- Access to a wellbeing app and online learning platform.
- Career development, chartership support and training opportunities.
- Internal recruitment referral bonus scheme.
Fulkers Bailey Russell is now a Certified B Corporation, meeting high standards of social and environmental performance. We’re dedicated to fostering a diverse and inclusive workplace - diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.
Resident Liaison Officer - 12 Month FTC in London employer: Fulkers Bailey Russell
Contact Detail:
Fulkers Bailey Russell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - 12 Month FTC in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fulkers Bailey Russell. Check out their website and social media to understand their values and what they stand for. This will help you connect with them during your chat.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to engage with residents and contractors effectively. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully managed challenges or complaints. Be ready to share these stories in your interview to demonstrate your capability in handling resident issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Resident Liaison Officer - 12 Month FTC in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values at Fulkers Bailey Russell.
Tailor Your Experience: Make sure to highlight your relevant experience in resident engagement and decanting programmes. We’re looking for specific examples that demonstrate your skills and how they relate to the responsibilities of the Resident Liaison Officer.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Fulkers Bailey Russell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the decanting process and how to engage effectively with residents. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As communication is key in this role, prepare examples that highlight your ability to engage with residents and manage their concerns. Think of specific situations where you successfully resolved issues or improved resident engagement, as this will show your practical experience.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles, especially those related to managing large-scale programmes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Align with Their Values
Fulkers Bailey Russell is a B Corp committed to social and environmental performance. Research their values and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their mission of making a positive impact during the interview.
