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- Tasks: Support residents during construction projects, ensuring smooth communication and minimal disruption.
- Company: Join a dynamic B Corp consultancy focused on positive impact and employee empowerment.
- Benefits: 33 days holiday, private health cover, flexible working, and career development opportunities.
- Why this job: Make a real difference in residents' lives while working on exciting projects.
- Qualifications: Experience in resident engagement and managing decanting programmes is essential.
- Other info: Be part of a diverse team that values creativity and innovation.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated and personable Resident Liaison Officer to join our dynamic and driven construction consultancy on a fixed term basis. At Fulkers Bailey Russell, we're not just about delivering projects - we're a construction consultancy that is focused on making a positive impact. We deliver exceptional consultancy services and support sustainability and most importantly, empower and prioritise our people. As a proud B Corp, we're committed to high standards of social and environmental performance and making the journey smooth and successful for our clients.
Responsibilities:
- Work with the RLO Manager and PM team to deliver a complex decant programme, meeting tight deadlines while minimising disruption to residents.
- Record, monitor and report on programme progress and take action to mitigate risks and investigate resident complaints.
- Collaborate with contractor resident liaison teams to support households struggling with the programme and agree practical solutions.
- Provide regular reporting on risks, issues and key tasks to avoid delays to the refurbishment programme.
- Review and support the resident engagement strategy, ensuring clear, consistent communication.
- Manage the decanting process, ensuring resident needs and off-site decant requirements are met for each programme phase.
- Maintain a resident contact database to monitor engagement and identify residents requiring additional support.
- Act as a key liaison between residents, contractors and developers, ensuring accurate and up-to-date information is shared.
- Work flexibly between office and construction site locations.
- Always take personal responsibility for the health and safety of self and others by working within the Health and Safety policy and procedures.
- Endeavour to improve our social and environmental impact.
- Any other duties as reasonably required of the role.
Qualifications:
- Experience of consulting and maximising engagement with residents.
- Management of large-scale decanting programmes.
- Planning and organisational skills.
- Ability to work flexibly with limited supervision, setting your own targets and achieving experience of engaging and consulting with residents.
- Implement resident engagement plans to maximise resident engagement.
- Excellent communication skills both oral and written.
Benefits:
- 33 days holiday (including bank holidays), plus an extra paid day off for your birthday and Christmas shutdown.
- Option to buy or carry over up to 5 additional holiday days annually.
- Private health cover from day one.
- Enhanced maternity, paternity leave.
- Charitable volunteer day.
- Agile working policy.
- Annual discretionary bonus and salary review.
- Company pension scheme.
- Employee Assistance Programme.
- Cycle-to-work scheme.
- Access to a wellbeing app and online learning platform.
- Career development, chartership support and training opportunities.
- Internal Recruitment Referral Bonus Scheme.
Equal Opportunity Statement: Fulkers Bailey Russell is now a Certified B Corporation, meeting high standards of social and environmental performance. We're dedicated to fostering a diverse and inclusive workplace – diversity in our team leads to creativity, innovation, and better business outcomes, and we promote equal employment opportunities to all qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Join us and be part of a team that values and celebrates diversity.
Resident Liaison Officer - 12 Month FTC in City of Westminster employer: Fulkers Bailey Russell
Contact Detail:
Fulkers Bailey Russell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - 12 Month FTC in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction consultancy world, especially those who might know someone at Fulkers Bailey Russell. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Fulkers Bailey Russell is all about making a positive impact, so think of examples from your past that show how you align with their mission.
✨Tip Number 3
Showcase your communication skills! As a Resident Liaison Officer, you'll need to engage effectively with residents and contractors. Practice articulating your thoughts clearly and confidently during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Fulkers family.
We think you need these skills to ace Resident Liaison Officer - 12 Month FTC in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience with resident engagement and decanting programmes, as this will show us you understand what we're looking for.
Show Your Personality: We want to see the real you! Use your cover letter to express your motivation and personable nature. Let us know why you're passionate about making a positive impact in the community and how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your points well. This will help us easily see your qualifications and how they align with the responsibilities of the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Fulkers Bailey Russell
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the decant programme and how it impacts residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a liaison officer, communication is key. Prepare examples of how you've effectively engaged with residents or stakeholders in the past. Be ready to discuss your approach to resolving complaints and ensuring clear communication throughout a project.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to tackle challenges in a previous role. Highlight your ability to collaborate with teams and find practical solutions for residents facing difficulties. This will showcase your proactive attitude and adaptability.
✨Align with Their Values
Fulkers Bailey Russell is a B Corp committed to social and environmental performance. Research their values and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to their mission of making a positive impact.
