At a Glance
- Tasks: Manage ticket sales and customer enquiries on matchdays, ensuring top-notch service.
- Company: Join the passionate team at Fulham Football Club, a leading football club in London.
- Benefits: Gain experience in a vibrant sports environment with flexible hours.
- Other info: Opportunity to work in a dynamic team and grow your career in sports.
- Why this job: Be part of the excitement on matchdays and connect with fellow football fans.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20250 - 24750 £ per year.
Fulham Football Club Limited is seeking a Ticket Office professional to manage inbound enquiries and process ticket sales across multiple channels.
The role supports the Head of Ticketing and Deputy Supporter Centre Manager, delivering high quality customer service on busy matchdays.
You will work as part of the Ticket Office team, handling queries, updating records in our Ticketmaster CRM and reconciling daily sales.
Flexibility for home games, evenings and weekends is required.
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Matchday Ticketing & Membership Specialist employer: Fulham Football Club Limited
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Contact Details:
Fulham Football Club Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Matchday Ticketing & Membership Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fulham Football Club Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fulham Football Club Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Matchday Ticketing & Membership Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fulham Football Club Limited:Your cover letter is your chance to shine! Tell us why you want to work at Fulham Football Club Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fulham Football Club Limited!
How to prepare for a job interview at Fulham Football Club Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
