At a Glance
- Tasks: Manage ticket sales and customer inquiries for Fulham FC on matchdays.
- Company: Join the passionate team at Fulham Football Club.
- Benefits: Gain experience in a dynamic sports environment with flexible hours.
- Other info: Work during exciting matchdays and be part of a vibrant community.
- Why this job: Be the first point of contact for fans and enhance their matchday experience.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 24000 - 28000 £ per year.
In this role, you will work as part of the Ticket Office team at Craven Cottage to manage inbound enquiries across a number of different communication channels – phone, email, online and in person – and deliver on the sale of commercial products relating to Fulham Football Club through the Club’s ticketing system, Ticketmaster.
The Ticket Office team form a critical part of the sales structure of the business, and you will be required to proactively support the Club in its objective to make it easy for people to buy from Fulham FC by assisting with supporter queries on our busy matchdays. You will form part of the team working as the first line of contact for our fans’ inquiries and as such we expect a high level of customer service and support at all times.
As part of this you will be required to capture relevant information about customers and their relationship with the Club through the Club’s central CRM system, Microsoft Dynamics Discovery. You will be asked to provide assistance to the Head of Ticketing and the Deputy Supporter Centre Manager with a variety of Ticket Office duties as required. A good level of communication will be required.
Requirements
- Providing service excellence when dealing with the Club's customers (supporters, staff etc), at all times, serving customers in a polite, courteous and professional manner.
- Handling any customer queries and complaints with a solution driven and positive approach.
- Processing all ticket sales for Fulham FC products, away games and supporter travel, with daily reconciliation of all sales through the Ticketmaster system.
- Updating and maintaining supporter database records to ensure data is accurately captured across the Ticketing System (SecuTix), CRM System (Microsoft Dynamics Discovery) and the data warehouse (Sports Alliance).
- This role will be required to work all home league matchdays – on evenings or weekends, and other ad-hoc fixtures or events as required.
- You may also be required to carry out other tasks, not listed, to assist in the efficient operation of our business.
- At all times you will be required to act in accordance with FFC company policies, follow departmental procedures and maintain the highest level of confidentiality.
Ticketing and Membership Executive - Match Days employer: Fulham FC
Fulham FC is an exceptional employer that champions diversity and inclusion within its coaching ranks, offering a unique opportunity for aspiring coaches to gain hands-on experience in a professional football environment. The club fosters a supportive work culture where collaboration and personal growth are encouraged, allowing individuals to develop their skills while contributing to the development of young talent. Located in the heart of London, this part-time placement not only enhances your coaching credentials but also immerses you in the vibrant world of football.
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing and Membership Executive - Match Days
✨Tip Number 1
Get to know the club inside out! Familiarise yourself with Fulham FC's history, values, and recent news. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with fans directly, think of scenarios where you might need to handle queries or complaints. Role-play with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work at Fulham FC.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Fulham FC.
We think you need these skills to ace Ticketing and Membership Executive - Match Days
Some tips for your application 🫡
Show Your Passion for Football:When writing your application, let your love for the game shine through! Mention any experiences you have with football, whether as a fan or in a professional capacity. We want to see that you’re not just looking for a job, but that you genuinely care about being part of the Fulham FC family.
Highlight Customer Service Skills:Since this role is all about providing top-notch service, make sure to showcase your customer service experience. Share specific examples of how you've handled inquiries or complaints in the past. We need to know you can keep our supporters happy, especially on match days!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Ticket Office team.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Fulham FC.
How to prepare for a job interview at Fulham FC
✨Know Your Stuff
Before the interview, make sure you’re familiar with Fulham FC and its ticketing processes. Research the club’s history, recent news, and their ticketing system, Ticketmaster. This will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service is Key
Since this role revolves around customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you handled queries or complaints effectively, as this will demonstrate your problem-solving skills and positive approach.
✨Practice Communication Skills
As you'll be the first point of contact for fans, practice clear and concise communication. You might want to do mock interviews with a friend or family member, focusing on how you articulate your thoughts and respond to potential customer inquiries.
✨Be Ready for Matchday Scenarios
Since the role requires working on matchdays, think about how you would handle high-pressure situations. Prepare to discuss how you would manage multiple inquiries at once while maintaining a calm and professional demeanor. This will highlight your ability to thrive in a busy environment.
