At a Glance
- Tasks: Lead engaging stadium tours and provide top-notch customer service to football fans.
- Company: Join the iconic Fulham Football Club and be part of a passionate team.
- Benefits: Flexible weekend hours, gain experience in hospitality, and meet fellow football enthusiasts.
- Other info: Opportunity to work in a vibrant environment with potential for growth.
- Why this job: Be a proud ambassador for the club and create memorable experiences for guests.
- Qualifications: Passion for football, excellent communication skills, and a friendly attitude.
The predicted salary is between 12 - 15 £ per hour.
We intend on building the Craven Cottage stadium tour to be one of the truly popular London experiences for football fans and visitors to London. Our guides are key to this objective. Craven Cottage tour guides are expected to be hard working, well presented, passionate and dedicated to ensuring that our guests’ expectations are met every time. Guides are also expected to be proactive and receptive to performance feedback and to be enthusiastic, proud club ambassadors in every possible aspect of the position.
KEY RESPONSIBILITIES
- To support the delivery of the Craven Cottage stadium tour, across all operations and in every respect.
- To deliver an engaging stadium tour to a wide variety of guests.
- To handle payments.
- Provide a customer service experience to our guests that meets their expectations.
- To deliver a personable tour, including welcoming and saying goodbye to the group.
- To deal with a wide variety of customer enquiries.
- To be a proud and enthusiastic club ambassador.
- Taking photos where requested for guests where and when permitted.
- To liaise with stadium management, stadium tour manager and security on a tour day and while the tour is in progress where necessary.
- Ensure that the tour route is litter free, clear, safe and adheres to health and safety policies and procedures.
- To promote the club at every opportunity including ticketing, retail, hospitality and events.
- Deliver other tours relevant to Fulham Football Club.
- To carry out other related duties that may reasonably be required including covering for absent staff during holidays and sickness.
- To be responsible for the safety and security of staff, visitors and the ground throughout the tour and while guests are present in the stadium. This includes following instructions from the stadium tour manager, security, stadium management and other departments.
Stadium Tour Guide - Weekend employer: Fulham FC
Fulham FC is an exceptional employer that champions diversity and inclusion within its coaching ranks, offering a unique opportunity for aspiring coaches to gain hands-on experience in a professional football environment. The club fosters a supportive work culture where collaboration and personal growth are encouraged, allowing individuals to develop their skills while contributing to the development of young talent. Located in the heart of London, this part-time placement not only enhances your coaching credentials but also immerses you in the vibrant world of football.
StudySmarter Expert Advice🤫
We think this is how you could land Stadium Tour Guide - Weekend
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Fulham FC and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Stadium Tour Guide - Weekend
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Fulham FC that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Fulham FC.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Fulham FC get a sense of who you are beyond your experience!
How to prepare for a job interview at Fulham FC
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Fulham FC and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
