As a Hospitality Ticketing Executive (Casual Matchday Role), you will play an important part in delivering an exceptional experience for guests attending Fulham Football Club on matchdays.
This is a casual position, with shifts available on home matchdays and selected event days only. The role offers flexible, ad hoc work and is ideal for individuals looking for occasional employment in a fast-paced sporting environment.
Working from the Hospitality Ticket Office, you will predominantly support hospitality guests while also acting as the first point of matchday support for guests attending through the Club's Authorised Resellers and Group Bookings. From ticketing enquiries and digital ticket support to stadium access and general matchday assistance, you will help ensure every guest receives a friendly, professional and welcoming service from arrival through to kick-off.
Working closely with the Hospitality Sales, Service, Ticketing, Matchday Operations and Security teams, you will help create a smooth and enjoyable experience for every guest visiting Craven Cottage on matchdays.
Essential Skills & Experience
The Hospitality Ticketing Executive (Casual) must have:
- Excellent customer service skills
- A friendly, confident and professional manner
- Strong communication and interpersonal skills
- Good attention to detail
- Confidence using computer systems and digital ticketing platforms
- The ability to remain calm, organised and solution-focused in a busy environment
- A positive, proactive and team-focused approach
- Reliability, punctuality and a willingness to learn
- Flexibility to work evenings, weekends and all home first-team fixtures
Desirable Skills & Experience
Ideally, the Hospitality Ticketing Executive (Casual) will have:
- Previous customer service experience
- Experience working within hospitality, retail, sport or live events
- Experience using ticketing or booking systems
- An interest in football and live events
Hospitality Ticketing Executive (Casual) employer: Fulham FC
Fulham FC is an exceptional employer that offers a vibrant and inclusive work culture, perfect for those passionate about sports and community engagement. As the Matchday Announcer, you'll not only enhance the matchday experience for our supporters but also have opportunities for personal growth through hosting events and on-camera presenting. Located at Motspur Park and Craven Cottage, you will be part of a historic club that values creativity and connection, making every matchday a memorable occasion.
