At a Glance
- Tasks: Manage client communications and coordinate logistics to ensure smooth operations.
- Company: Join the dynamic team at FULFIL.X, where innovation meets customer service.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Other info: Flexible role with opportunities to grow and explore different areas of the business.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive attitude are key; experience is a plus.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for an organised and proactive Account Manager / Customer Service Executive to join our team at FULFIL.X. This is a varied, hands-on role covering client communication, courier and logistics coordination, and internal reporting.
You will be the main point of contact for client queries and will work closely with our warehouse team to solve problems quickly and keep operations running smoothly.
- Respond to customer queries across email, WhatsApp, Slack, phone, and CRM in a timely and professional manner.
- Keep the CRM fully updated with accurate client and case information.
- Work closely with the warehouse team to solve operational problems and resolve queries efficiently.
- Lead client onboarding, guiding new clients through the full onboarding process.
- Manage courier partner relationships, including raising and logging cases for lost or delayed shipments.
- Produce regular reporting and forecasting for the operations team and leadership.
- Report progress and issues directly to the Operations Manager and CEO.
- Support the warehouse team on occasion, including during busy periods, as business needs require.
- Take part in and contribute to social media video content when needed.
- Stay flexible as the business grows. As we scale, you may be asked to get involved in other areas of the business beyond the responsibilities listed above.
What We Are Looking For
- Excellent written and verbal communication skills.
- High attention to detail and strong organisational skills.
- Confident using CRM systems and multiple communication channels.
- A proactive problem solver who works well with different teams.
- Comfortable being visible on camera for occasional social media content.
- Willingness to support warehouse operations when required.
- Previous experience in account management, customer service, or a similar client-facing role is beneficial but not essential.
Customer Service / Account Manager in Manchester employer: FulfilX
At FULFIL.X, we pride ourselves on fostering a dynamic and supportive work environment where every team member plays a crucial role in our success. As a Customer Service / Account Manager, you will enjoy opportunities for personal growth and development while being part of a collaborative culture that values innovation and teamwork. Located in a vibrant area, our company also offers unique advantages such as flexible working arrangements and the chance to engage with clients through various communication channels, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Account Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FulfilX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FulfilX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service / Account Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FulfilX:Your cover letter is your chance to shine! Tell us why you want to work at FulfilX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FulfilX!
How to prepare for a job interview at FulfilX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
