At a Glance
- Tasks: Coordinate the smooth shipment of retail orders and build strong client relationships.
- Company: Fulfilmentcrowd, a leader in bespoke solutions for high-growth brands.
- Benefits: Competitive salary, flexible working, company events, and pension scheme.
- Other info: Hybrid working model with opportunities for personal and team development.
- Why this job: Join a dynamic team and make an impact in global eCommerce logistics.
- Qualifications: Experience in supply chain or logistics, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 32000 € per year.
fulfilmentcrowd specialises in providing bespoke solutions for high-growth omnichannel brands, with fulfilment centres across the UK, EU, US, and Australia. Processing and shipping over one million parcels annually, our high-performance centres ensure efficient and scalable operations. Clients benefit from our award-winning platform, which delivers full control over their eCommerce activities. With a focus on seamless service and driving global success, fulfilmentcrowd is the trusted partner for international growth.
At fulfilmentcrowd, client relationships are central to everything we do. As a Retail Specialist, you will be a driven and adaptable individual focused on ensuring the smooth shipment of our client's stock to retailers worldwide. In this role, you will build strong, lasting partnerships that support business growth. You will assist clients by delivering effective solutions and creating a straightforward, efficient experience, ensuring all processes align with SLAs, managing expectations, and maintaining full compliance with retailer requirements.
As a key member of the team, you will report to the Head of Customer Operations and bring dedication, resilience, and a strong sense of urgency. You will be highly organised, able to prioritise effectively, and maintain a professional, approachable manner. You will also collaborate closely with our global network partners, as well as a range of high-profile retailers and carrier services.
Role Purpose: To coordinate the successful end to end delivery of large retail orders whilst maintaining strong customer relationships. This includes working with some of our most valued customers to support the process of successful shipment into retailers such as Tesco, Sports Direct, TK Maxx and Holland & Barrett to name a few.
Key Responsibilities:
- Co-ordinating the successful end to end delivery of large retail orders
- Building relationships with key stakeholders including clients, network partners and carriers
- Understanding bespoke retailer delivery requirements to ensure successful first time delivery
- Management of bespoke documentation for retailers and customs requirements
- Navigating retailer and carrier portals to make appropriate bookings
- Managing client expectations & communicating progress & performance of day to day
Skills for Success:
- Transparent and open communication, both written and verbal
- Proficient in Excel
- Ability to prioritise and create urgency
- Planning and scheduling
- Problem solving and resolution focused
- Stakeholder & expectation management
Experience:
- 3PL/4PL experience
- Supply & logistics sector experience
CONFIDENTIALITY: The job holder is privy to confidential information held on our databases and must exercise discretion when handling such information.
HOURS OF WORK: Working hours are 40 per week over 5 days (Monday to Friday), additional hours including weekends may be required however, notice will be given. The role is based on a hybrid working arrangement with a minimum of 2 days spent on site at Head Office in Chorley. On occasion there will be a requirement to spend more time on site for personal and team performance development, notice of which will be given.
Applications: All applications should include your CV, a covering letter and your salary requirements. We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the legal right to work in the UK, your application will not progress.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Additional benefits: Company events, Company pension, Flexitime, On-site parking, Sick pay, Work from home
Work Location: Hybrid remote in Chorley PR7 7ND
Retail Specialist in Chorley employer: fulfilmentcrowd
At fulfilmentcrowd, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Retail Specialist based in Chorley, you'll enjoy a hybrid working arrangement, competitive salary, and a range of benefits including additional leave, company events, and a pension scheme. We are committed to your professional growth, providing opportunities to build strong relationships with high-profile retailers while ensuring a fulfilling and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Specialist in Chorley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail and logistics sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching fulfilmentcrowd and its clients. Understand their operations and challenges, especially around shipping and logistics. This will help you tailor your answers and show that you're genuinely interested in helping them succeed.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, share examples of how you've tackled challenges in previous roles. Whether it’s managing client expectations or navigating complex delivery requirements, demonstrating your experience can set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at fulfilmentcrowd. Make sure to highlight your relevant experience and enthusiasm for the role!
We think you need these skills to ace Retail Specialist in Chorley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Specialist role. Highlight your experience in logistics and client relationship management, as these are key for us at fulfilmentcrowd.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed large orders or built strong client relationships in the past.
Showcase Your Skills:Don’t forget to mention your proficiency in Excel and your problem-solving skills. We love candidates who can demonstrate their ability to prioritise and manage expectations effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at fulfilmentcrowd
✨Know the Company Inside Out
Before your interview, take some time to research fulfilmentcrowd. Understand their services, client base, and what sets them apart in the logistics sector. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Retail Specialist, clear communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. Highlight your ability to manage expectations and resolve issues, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in logistics or customer service. Be ready to discuss how you approached these problems, the solutions you implemented, and the outcomes. This will illustrate your resilience and adaptability, which are crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Retail Specialist role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
