At a Glance
- Tasks: Manage digital marketing and customer service for a stylish British fashion label.
- Company: A family-run fashion brand with over a century of heritage.
- Benefits: Flexible working hours, creative environment, and opportunities for growth.
- Other info: Perfect for self-starters who love fashion and thrive in a small team.
- Why this job: Join a passionate team and make a mark in the fashion industry.
- Qualifications: Experience in digital marketing, strong writing skills, and graphic design knowledge.
The predicted salary is between 30000 - 40000 £ per year.
A family-run British fashion label with a heritage dating back to 1913. This company specializes in occasion wear, including dresses for weddings, evening events, parties, and mother-of-the-bride outfits.
The Role
This is a varied, hands-on role sitting across digital marketing and customer service. You'll be the person who keeps our email programme running, our social channels active and our customers well looked after — all with a consistent, on-brand voice.
Email Marketing & CRM
- Day-to-day management of our Klaviyo email platform
- Building and scheduling campaigns and automated flows
- Monitoring performance and suggesting improvements
- Maintaining list health and segmentation
Social Media
- Creating, managing and scheduling content across Instagram, Facebook, YouTube, TikTok and X
- Engaging with followers and growing our community
- Keeping an eye on trends relevant to our customer and brand
Content Creation
- Content creation
- Assisting with copywriting for emails, social and website
- Supporting shoots and asset management
- Helping to maintain a consistent brand voice across all channels
Customer Service
- Handling customer enquiries via email and phone in a warm, professional manner
- Managing returns, order queries and escalations
- Feeding customer insights back to the wider team
What We're Looking For
- Experience in a similar digital or marketing coordinator role
- Comfortable working across multiple channels and switching tasks
- Strong written communication — you care about tone and detail
- Graphic design skills, using Canva, Photoshop / Adobe or similar
- Familiarity with Klaviyo or similar email platforms
- An interest in fashion or lifestyle brands is a plus
- Self-starter who's happy working in a small team environment
Digital Marketing & Customer Service Coordinator in London employer: Fulfilled Talent
As a family-run British fashion label with over a century of heritage, we pride ourselves on fostering a supportive and collaborative work environment where creativity thrives. Our team enjoys a range of benefits including flexible working arrangements, opportunities for professional development, and the chance to contribute to a brand that values quality and customer care. Located in a vibrant area, our workplace culture encourages innovation and personal growth, making it an ideal setting for those passionate about fashion and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Marketing & Customer Service Coordinator in London
✨Get Down to the Fashion Events
Dive headfirst into local fashion shows, trade fairs, and networking events. These are golden opportunities to meet industry pros and showcase your passion for the industry in person. Plus, it gives you the chance to chat about potential roles at places like Fulfilled Talent!
✨Join Fashion-Focused Communities
Become a part of online fashion communities on platforms like Instagram or Pinterest. Participate in discussions and share your insights on trends or your personal style journey. It’s a great way to get noticed by brands looking to fill positions, including Fulfilled Talent.
✨Craft a Rock-Solid Portfolio
Since you're aiming for a full-time gig, your portfolio should reflect not just your best work but also your personality. Whether it’s lookbooks, design sketches, or styling projects, make sure it screams 'you' and includes a bit about why you’d be a perfect fit for Fulfilled Talent.
✨Leverage Your University Connections
If you’re fresh out of university, don’t underestimate your career services. They often have partnerships with fashion companies for internships and entry-level roles. Use this to your advantage and connect with them to find any openings at Fulfilled Talent!
We think you need these skills to ace Digital Marketing & Customer Service Coordinator in London
Some tips for your application 🫡
Showcase Your Style:In the fashion-apparel industry, your personal style and understanding of current trends are crucial. Make sure your CV and cover letter reflect your unique fashion sense – use visuals if you can and highlight any fashion-related experiences or projects that show off your flair!
Highlight Relevant Experience:When you're applying for a full-time role, be sure to focus on any past roles or internships in fashion that’ve honed your skills. Whether that's working in retail, fashion design, or marketing, quantify your achievements and show how they relate to the role at Fulfilled Talent.
Include a Strong Portfolio:An impressive portfolio is key in fashion! Make sure to include a link to your online portfolio in your CV, showcasing your best work, be it designs, campaigns, or styling projects. This is your chance to let your creativity shine and demonstrate your abilities to Fulfilled Talent!
Craft a Standout Cover Letter:Use your cover letter to weave in your passion for fashion and the specific reasons you want to work at Fulfilled Talent. Share your vision of how you'd contribute to their brand and why you're excited about their work. Tailoring this will make you stand out from the crowd!
How to prepare for a job interview at Fulfilled Talent
✨Showcase Your Style Portfolio
For a role in the fashion-apparel industry, having a well-curated portfolio is essential. Ensure you include your best work that reflects your style and creativity, whether it's sketches, lookbooks, or completed designs. Be ready to discuss your design process and the inspirations behind your pieces!
✨Know the Latest Trends and Brands
Being well-versed in current fashion trends and influential brands can give you a leg up in the interview. Get familiar with what’s trending in the market and know your competitors. This shows your passion for the industry and helps you connect your work experience to current fashion trajectories.
✨Demonstrate Your Collaboration Skills
In a full-time fashion role, collaboration is key, whether you’re working with designers, marketers, or suppliers. Be prepared to share experiences where you successfully worked as part of a team or navigated challenges with colleagues. This will highlight your ability to adapt and thrive in a fast-paced environment.
✨Dress the Part
This might sound obvious, but in fashion, how you present yourself is part of your brand. Wear something that represents your personal style while still aligning with the company’s aesthetic. It’s a great way to show you understand the industry's essence and can embody the brand’s image!
