At a Glance
- Tasks: Lead and improve operations across multiple logistics services while driving strategic growth.
- Company: Dynamic logistics business focused on operational excellence and customer satisfaction.
- Benefits: Competitive salary, leadership influence, and a chance to shape the future of the company.
- Other info: Join an ambitious team and foster a high-performance culture.
- Why this job: Make a real impact in a senior role with significant influence on business strategy.
- Qualifications: Proven leadership experience, strong commercial awareness, and excellent communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Group Commercial & Operations Manager
About the Role
We're partnering with a growing, multi-service logistics business to appoint a
Group Commercial & Operations Manager .
This is a senior leadership role with responsibility for driving operational excellence, commercial performance and strategic growth across multiple business units, including warehousing, fulfilment and transport services.
Working closely with the executive leadership team, you'll play a key role in improving processes, leading teams, implementing technology and ensuring the business continues to scale efficiently while delivering exceptional customer service.
Key Responsibilities
- Strategic Leadership
- Contribute to business strategy and operational planning.
- Work closely with the executive leadership team to deliver company objectives.
- Develop and implement operational improvement initiatives.
- Champion company values and high performance across the organisation.
- Operations
- Lead and coordinate operational teams across multiple service divisions.
- Monitor performance, productivity and service quality.
- Drive continuous improvement across processes and systems.
- Manage supplier relationships and negotiate commercial contracts and SLAs.
- Identify and implement new technology and software to improve operational efficiency.
- Commercial & Financial
- Manage operational budgets and financial performance.
- Review operational data and identify opportunities to improve profitability.
- Control inventory and resource planning.
- Build and maintain strong relationships with key customers and suppliers.
- People Leadership
- Lead, develop and mentor managers and operational teams.
- Identify capability gaps and implement recruitment and training plans.
- Foster collaboration across departments and create a high-performance culture.
- Support Functions
- Improve the effectiveness of functions including IT, HR and Finance.
- Ensure effective communication across the wider business.
- Maintain compliance with company policies, procedures and Health & Safety requirements.
- Sales & Customer Experience
- Support commercial growth initiatives alongside the sales team.
- Oversee customer service and account management functions.
- Ensure exceptional customer experience across all business areas.
Skills & Experience
We're looking for someone who can demonstrate
- Proven senior operational leadership experience.
- Strong commercial awareness and financial understanding.
- Experience managing multiple departments or business units.
- Excellent stakeholder management and communication skills.
- Strong leadership and people development experience.
- Experience implementing operational systems and process improvements.
- Ability to solve complex business challenges and make informed commercial decisions.
- A proactive, hands-on approach with excellent organisational skills.
- What's on Offer
- Senior leadership opportunity with significant influence.
- Opportunity to shape operational strategy and future growth.
- Work alongside an ambitious executive leadership team.
- Competitive salary and benefits package.
Chief Operating Officer in London employer: Fulfilled Talent
Fulfilled Talent is an exceptional employer that values proactive individuals and fosters a dynamic team environment in Norwich. With hybrid working options, employees enjoy a flexible work-life balance while being supported in their professional growth through ongoing training and development opportunities. The company prioritises excellent client service and collaboration, making it a rewarding place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operating Officer in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Fulfilled Talent and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Fulfilled Talent!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Fulfilled Talent keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Chief Operating Officer in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Fulfilled Talent:This is your chance to really connect with the team at Fulfilled Talent. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Fulfilled Talent
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Fulfilled Talent.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Fulfilled Talent that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Fulfilled Talent. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
