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- Tasks: Manage key client relationships and drive portfolio growth in a dynamic tech environment.
- Company: Innovative technology company based in Doncaster with a focus on customer success.
- Benefits: Salary up to £50,000, bonuses, and a hybrid work model.
- Why this job: Join a team that values client satisfaction and drives real revenue growth.
- Qualifications: Experience in customer success or account management in a Tech/SaaS setting.
- Other info: Collaborative culture with opportunities for professional development.
The predicted salary is between 30000 - 70000 £ per year.
A dynamic technology company in Doncaster is seeking a Customer Success Manager to manage key client relationships and drive portfolio growth. The ideal candidate has proven experience in customer success or account management within a Tech/SaaS environment, demonstrating a strong commercial mindset.
Responsibilities include:
- Maintaining client satisfaction
- Driving revenue growth
- Collaborating with teams
The position offers a salary of up to £50,000 annually plus bonuses, with a hybrid work model of 1–2 days in the office.
SaaS Customer Success Manager - Growth & Retention (Hybrid) in Doncaster employer: Fulfilled Talent
Contact Detail:
Fulfilled Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Success Manager - Growth & Retention (Hybrid) in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Customer Success Manager role!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in customer success or account management. When you get the chance to chat with potential employers, share these stories to demonstrate your impact and commercial mindset.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on common questions for Customer Success Managers and refine your answers to highlight your experience in driving revenue growth and maintaining client satisfaction.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to showcase how your skills align with the role, especially in managing key client relationships. Let’s get you that dream job together!
We think you need these skills to ace SaaS Customer Success Manager - Growth & Retention (Hybrid) in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success or account management, especially in a Tech/SaaS environment. We want to see how your skills align with our needs, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Success Manager role. Share specific examples of how you've driven portfolio growth and maintained client satisfaction in the past.
Show Off Your Commercial Mindset: In your application, make sure to demonstrate your strong commercial mindset. We love candidates who can think strategically about revenue growth, so include any relevant metrics or successes that highlight your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Fulfilled Talent
✨Know Your SaaS Inside Out
Make sure you understand the company's products and services thoroughly. Familiarise yourself with their customer success strategies and how they drive growth and retention. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Success Stories
Prepare specific examples from your past experience in customer success or account management. Highlight how you've maintained client satisfaction and driven revenue growth. Use metrics where possible to quantify your achievements, as this demonstrates a strong commercial mindset.
✨Engage with the Team Dynamics
Since collaboration is key in this role, be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you’ve successfully collaborated to solve client issues or improve processes, showcasing your teamwork skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and their growth strategies. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values and work style.
