Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and drive growth in a fast-paced tech environment.
- Company: Join a dynamic SaaS company with a focus on customer success.
- Benefits: Competitive salary, performance bonuses, and hybrid working options.
- Why this job: Make a real impact by helping clients succeed and grow their businesses.
- Qualifications: Experience in customer success or account management, ideally in tech.
- Other info: Be part of a high-performing team with excellent client retention.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are hiring an experienced Customer Success Manager / Account Manager to join a growing team within a fast-moving technology / SaaS business. The role is ideal for a commercially ambitious individual who thrives on building strong client relationships, delivering exceptional service, and driving portfolio growth.
About the Role
You will manage a key book of business, working closely with existing clients to ensure ongoing value, strong adoption, and long‑term retention. This is a high‑impact position with clear commercial targets and opportunities to influence expansion across the customer base.
Key Responsibilities
- Own and manage a book of business (~ÂŁ300-400k ARR), ensuring high service quality and client satisfaction.
- Maintain and nurture strong relationships with existing clients to secure renewals and minimise churn.
- Drive expansion revenue through upselling and cross‑selling, with an expectation of approximately 15% growth within your accounts.
- Act as the primary point of contact for your clients, addressing enquiries, resolving issues, and proactively identifying opportunities.
- Collaborate closely with Sales, Commercial, and Product teams to share customer feedback and support improvements.
- Monitor customer health metrics and reporting dashboards to ensure account performance and retention goals are being met.
- Deliver regular business reviews, adoption tracking, and strategic account planning.
- Champion best practice customer success activities and contribute to process improvements across the team.
What We’re Looking For
- Proven experience in a Customer Success, Account Management, or similar client‑facing role — ideally within a Tech / SaaS environment.
- Strong commercial mindset with a track record of hitting targets and driving account growth.
- Excellent communication and relationship‑building skills, with the ability to influence stakeholders at all levels.
- Results‑orientated, proactive, and comfortable working in a fast‑paced environment.
- A genuine interest in technology and curiosity around AI / data‑driven solutions.
- Strong organisational skills with attention to detail and a structured approach to prioritisation.
Salary & Benefits
Up to £50,000 per year plus performance‑based bonus. Hybrid working: 1–2 days per week in the Doncaster office. Opportunity to join a collaborative, high‑performing team with exceptional client retention (~98%).
Customer Success Manager in Doncaster employer: Fulfilled Talent
Contact Detail:
Fulfilled Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Customer Success Manager role!
✨Tip Number 2
Show off your skills! Create a personal website or LinkedIn profile that highlights your achievements in customer success. Share case studies or testimonials from previous clients to demonstrate how you’ve driven account growth and client satisfaction.
✨Tip Number 3
Prepare for interviews by researching the company’s products and customer success strategies. Be ready to discuss how you can contribute to their goals, especially around upselling and retention. Tailor your answers to show you understand their business!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in customer success. Keep an eye on our job postings and get your application in – we’d love to see what you can bring to the team!
We think you need these skills to ace Customer Success Manager in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in client-facing roles, especially in Tech or SaaS, and showcase how you've driven account growth and maintained strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Be sure to mention any specific achievements that demonstrate your ability to hit targets and drive results.
Showcase Your Communication Skills: Since this role involves building relationships and influencing stakeholders, make sure your written application reflects your communication prowess. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fulfilled Talent
✨Know Your Numbers
Before the interview, make sure you’re familiar with key metrics related to customer success, such as churn rates and upsell percentages. Being able to discuss how you've positively impacted these figures in previous roles will show your commercial mindset and results-oriented approach.
✨Build a Relationship with Your Interviewer
Treat the interview like a conversation rather than a Q&A session. Ask insightful questions about the company’s current client relationships and challenges they face. This not only demonstrates your interest but also showcases your relationship-building skills, which are crucial for a Customer Success Manager.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved client issues or improved service quality in past roles. Highlight specific situations where you identified opportunities for growth or enhanced client satisfaction. This will illustrate your proactive nature and ability to drive results.
✨Demonstrate Your Tech Savvy
Since this role is within a tech/SaaS environment, be ready to discuss your familiarity with relevant technologies and data-driven solutions. Share any experiences where you’ve leveraged technology to improve customer success outcomes, showing that you have a genuine interest in the field.
