At a Glance
- Tasks: Handle customer queries and improve support systems for a growing logistics company.
- Company: Fulfillable, a dynamic third-party logistics provider with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Flexible role with potential to evolve based on your strengths and interests.
- Why this job: Join a team that values your curiosity and helps you grow in tech and customer service.
- Qualifications: Strong communication skills and a genuine interest in systems and automation.
The predicted salary is between 30000 - 35000 £ per year.
Customer Service Bury full time £30,000 - £35,000
About the role
Fulfillable is a growing third-party logistics (3PL) provider.
As we scale, we're evolving how we support our clients — combining responsive customer service with smarter, more automated systems behind the scenes.
This is a genuinely mixed role, and that's the point.
Part of your time is frontline: handling client and customer queries quickly and well, keeping people informed, and being the friendly, reliable point of contact people trust.
The rest is systems: setting up and improving our support automations, wiring our platforms together, and being the go-to person for day-to-day configuration across our tools.
It suits someone early in their career who's technically curious — comfortable in support software, happy to get into the detail of integrations and automations, but equally at home dealing with a customer query.
You won't be writing software from scratch, but you'll be the person who makes our systems work harder and joins them up.
The exact balance between the two sides will flex with the needs of the business and where your strengths lie.
- Customer service
- Own frontline queries — respond to client and customer questions promptly and professionally via our helpdesk, keeping everyone updated through to resolution.
- Manage the helpdesk — triage, prioritise, and route tickets; keep response and resolution times on track, especially through busy periods.
- Handle order and returns queries — track shipments, resolve delivery and returns issues, and coordinate with the warehouse teams where needed.
- Be the client's reliable contact — build trust with clients through clear, calm, helpful communication.
- Spot and flag patterns — notice recurring issues and feed them back so we can fix root causes, not just symptoms.
- Systems & automation
- Build and improve support automation — set up and maintain chatbot flows and automations in our helpdesk to handle routine queries and free up human time.
- Support integrations — help connect and troubleshoot the flow of data between our platforms — order management, warehouse, finance, and our in-house tech.
- Work with APIs at a practical level — configure, test, and troubleshoot integrations and connections (you won't be building systems, but you'll understand how they talk to each other).
- Be the day-to-day systems go-to — handle routine configuration, reporting, and admin across our tools so it doesn't bottleneck elsewhere.
- Help us scale — identify where manual work could be automated or simplified, and help make it happen — particularly ahead of peak.
- The tools you'll work with
Our stack includes a helpdesk platform (Zendesk), our warehouse and order-management systems (Mintsoft and Ship Hero), finance software (Xero), and our own in-house tech that runs much of the operation.
Experience with any of these is a plus; a willingness to learn all of them is essential.
- What you'll need
- Strong communication — clear, friendly, and professional in writing and on the phone.
- A genuine interest in systems — you like figuring out how software works and making it do more.
- Comfort with technical detail — confident learning new platforms, setting up automations, and getting into integration and configuration work.
- Organisation under pressure — able to juggle live queries and systems tasks, and keep customer service covered when things get busy.
- A problem-solving mindset — you dig into the cause rather than just clearing the symptom.
- Reliability and ownership — you follow things through and take responsibility for your area.
- Nice to have
- Experience in a customer service, support, or helpdesk role.
- Hands-on experience with helpdesk automation or chatbot tools (e. g. Zendesk).
- Exposure to APIs, integrations, or tools like Zapier / Make / n8n.
- Experience in logistics, e-commerce, fulfilment, or a 3PL.
- Familiarity with any of our platforms (Mintsoft, Ship Hero, Xero, Zendesk).
- Where it can go
This role is deliberately broad because we're growing and we want someone who'll grow with us.
Depending on where your strengths take you, it can develop toward operations and systems, deeper technical work, or wider client support.
We'd rather hire someone with the right aptitude and attitude and build the role around them than force a fixed mould.
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Customer Service & Systems Coordinator in Bury employer: Fulfillable Limited
Fulfillable Limited is an excellent employer located in Bury St Edmunds, offering a supportive and friendly work environment where teamwork and safety are prioritised. With full training provided, employees have the opportunity to develop their skills while enjoying competitive pay and convenient on-site parking, making it an ideal place for those seeking meaningful and rewarding employment in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Systems Coordinator in Bury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fulfillable Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fulfillable Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Systems Coordinator in Bury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fulfillable Limited:Your cover letter is your chance to shine! Tell us why you want to work at Fulfillable Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fulfillable Limited!
How to prepare for a job interview at Fulfillable Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
