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For Companies At a Glance
- Tasks: Provide top-notch tech support to users and troubleshoot hardware/software issues.
- Company: Join a dynamic IT team focused on customer satisfaction.
- Benefits: Gain valuable experience with competitive pay and potential for permanent hire.
- Why this job: Make a difference by helping others solve their tech problems every day.
- Qualifications: 1-3 years in tech support, strong communication skills, and familiarity with Windows OS.
- Other info: Opportunity to grow your skills in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a detail-oriented and customer-focused End User Support Specialist to join our IT team. This is a contract-to-hire position responsible for providing technical support to internal users, primarily through ServiceNow ticketing, and hands-on troubleshooting of laptops, Windows OS, and common enterprise applications including Office 365.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for end users via ServiceNow ticketing system.
- Troubleshoot and resolve issues related to laptops/desktops (hardware & software), Windows OS, and password resets and account unlocks (Active Directory or equivalent).
- Assist with new user setups, equipment provisioning, and basic network connectivity issues.
- Escalate unresolved issues to appropriate teams while ensuring clear documentation.
- Follow IT policies and procedures, including asset management and support documentation.
Required Skills & Qualifications
- 1–3 years of experience in an end user support or helpdesk role.
- Hands-on experience with Windows 10/11, O365, and common hardware troubleshooting.
- Familiarity with ServiceNow or similar ITSM/ticketing platforms.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience with Active Directory for user account management.
- Basic knowledge of networking (Wi-Fi, VPN, printers).
- IT certifications (e.g., CompTIA A+, Microsoft 365 Certified) are a plus.
Employment type: Contract
Seniority level: Not Applicable
End User Support Specialist in London employer: Fulcrum Digital Inc
Contact Detail:
Fulcrum Digital Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows OS and Office 365, as these are key for the End User Support Specialist role. We want to see you confidently troubleshoot issues during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping users, being able to explain technical issues in simple terms is crucial. We recommend doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Familiarise yourself with ServiceNow or similar ticketing systems. If you can, try to get some hands-on experience or even watch tutorials online. This will show us that you're proactive and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace End User Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in end user support and technical troubleshooting. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your hands-on experience with Windows OS and Office 365!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how your previous roles have prepared you for this position. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you’ve effectively communicated technical information in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Fulcrum Digital Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Office 365. Be ready to discuss common troubleshooting steps for hardware and software issues, as well as how you would handle password resets and account unlocks.
✨Familiarise Yourself with ServiceNow
Since the role involves using ServiceNow for ticketing, it’s a good idea to get comfortable with its interface. If you’ve used similar ITSM platforms, be prepared to explain how your experience translates to ServiceNow.
✨Show Off Your Customer Service Skills
This position is all about helping users, so think of examples where you’ve provided excellent customer service in the past. Highlight your communication skills and how you’ve managed to resolve user issues effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would approach common issues like network connectivity problems or new user setups, and be ready to walk the interviewer through your thought process.
