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- Tasks: Provide 24/7 application support, troubleshoot issues, and automate processes.
- Company: Join a dynamic team focused on innovative tech solutions and customer satisfaction.
- Benefits: Enjoy flexible shifts, remote work options, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Experience in application support, strong analytical skills, and knowledge of relevant tools required.
- Other info: Rotational shifts include on-call responsibilities; ideal for those seeking a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Applicant is ready for 24/7 support model and agrees to work in rotational shifts. They should be flexible in working below shift timings:
- UK Timing: Shift 1: 01:00 - 10:00 GMT (On call or as per business requirements)
- Shift 2: 08:30 - 17:30 GMT
- Shift 3: 16:30 - 01:30 GMT
Primary Skill Set:
- Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements.
- Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders.
- Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents.
- Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients.
- Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously.
- Customer Focus: A customer-centric mindset with the ability to understand and address client needs.
- Collaboration: A team player who can work collaboratively with colleagues to achieve common goals.
- Provide on-call support for critical issues and incidents (24x7 rotational on call).
- Conduct incident response and post-incident analysis to improve system resiliency.
- Experience in production/application support environment.
- Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle, PL/SQL, Unix, ITSM, Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines.
- Automate manual processes to improve efficiency and reduce human error.
- Monitor system performance and troubleshoot issues in real-time.
- Ensure the security and compliance of systems and applications.
- Automate operational tasks to achieve high levels of system reliability.
Secondary Skill Set:
- Splunk Monitoring Setup / Dashboard setup
- Dynatrace OneAgent Monitoring Setup / Dashboard Setup
- Synthetic Monitoring setup (Dynatrace SaaS / Blazemeter / Grafana) or similar tools
- Track record in System Reliability Engineering
- Monitor system health and performance using tools like Splunk & Dynatrace.
Application Support employer: Fulcrum Digital Inc
Contact Detail:
Fulcrum Digital Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Git, Jenkins, and Splunk. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of past incidents you've resolved. Be ready to discuss your thought process and the steps you took to find solutions, as this will showcase your analytical abilities.
✨Tip Number 3
Since the role requires excellent communication skills, practice articulating technical concepts in simple terms. This will help you convey your ideas clearly during interviews and show that you can effectively collaborate with non-technical stakeholders.
✨Tip Number 4
Be prepared to discuss your experience with incident response and post-incident analysis. Highlight any specific methodologies you've used to improve system resiliency, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production/application support. Emphasise your problem-solving skills, communication abilities, and any specific tools or technologies mentioned in the job description, such as Git, Jenkins, or Oracle.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the requirements. Mention your flexibility for rotational shifts and your customer-centric mindset, as these are key aspects of the position.
Showcase Analytical Skills: Provide examples in your application that demonstrate your analytical skills. Discuss instances where you identified trends or derived insights from data to resolve issues, as this is crucial for the role.
Highlight Team Collaboration: Mention your experience working collaboratively with cross-functional teams. Provide specific examples of how you've built relationships and worked towards common goals, as teamwork is essential for this position.
How to prepare for a job interview at Fulcrum Digital Inc
✨Show Your Flexibility
Since the role requires working in a 24/7 support model with rotational shifts, it's essential to demonstrate your willingness to adapt. Be prepared to discuss your availability and any previous experience you have with shift work.
✨Highlight Problem-Solving Skills
This position demands strong problem-solving abilities. Prepare examples from your past experiences where you've successfully identified challenges and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Communication Skills
Excellent communication is key for this role. Be ready to showcase your written and verbal communication skills. You might be asked to explain complex technical issues to non-technical stakeholders, so practice simplifying your explanations.
✨Demonstrate Analytical Thinking
Analytical skills are crucial for monitoring system performance and troubleshooting. Prepare to discuss how you've used data analysis in previous roles to identify trends or improve processes. Bring specific examples that highlight your analytical mindset.
