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- Tasks: Provide 24/7 application support, troubleshoot issues, and automate processes.
- Company: Join a dynamic team focused on innovative tech solutions and customer satisfaction.
- Benefits: Enjoy flexible shifts, remote work options, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values problem-solving and innovation.
- Qualifications: Experience in application support, strong analytical skills, and knowledge of relevant tools required.
- Other info: Rotational shifts include on-call responsibilities; ideal for those seeking a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Production/Application Support applicant is ready for 24*7 support model and agrees to work in rotational shifts. They should be flexible in working below shift timings:
- UK Timing:
- Shift 1: 01:00 - 10:00 GMT (On call or as per business requirements)
- Shift 2: 08:30 - 17:30 GMT
- Shift 3: 16:30 - 01:30 GMT
Primary Skill Set:
- Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements.
- Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders.
- Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents.
- Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients.
- Provide on-call support for critical issues and incidents (24x7 rotational on call).
- Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously.
- Customer Focus: A customer-centric mindset with the ability to understand and address client needs.
- Collaboration: A team player who can work collaboratively with colleagues to achieve common goals.
- Conduct incident response and post-incident analysis to improve system resiliency.
- Experience in production/application support environment.
- Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle, PL/SQL, Unix, ITSM, Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines.
- Automate manual processes to improve efficiency and reduce human error.
- Monitor system performance and troubleshoot issues in real-time.
- Ensure the security and compliance of systems and applications.
- Automate operational tasks to achieve high levels of system reliability.
Secondary Skill Set:
- Splunk Monitoring Setup / Dashboard setup
- Dynatrace OneAgent Monitoring Setup / Dashboard Setup
- Synthetic Monitoring setup (Dynatrace SaaS/ Blazemeter/grafana) or similar tools
- Track record in System Reliability Engineering
- Monitor system health and performance using tools like Splunk & Dynatrace.
Application Support employer: Fulcrum Digital Inc
Contact Detail:
Fulcrum Digital Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Git, Jenkins, and Splunk. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of past experiences where you've successfully resolved issues. Be ready to discuss your thought process and the impact of your solutions on the team or project.
✨Tip Number 3
Since this role requires excellent communication skills, practice articulating technical concepts in simple terms. This will help you convey your ideas clearly during interviews and show that you can collaborate effectively with non-technical stakeholders.
✨Tip Number 4
Be prepared to discuss your experience with incident response and post-incident analysis. Highlight any specific instances where your actions led to improved system reliability or efficiency, as this aligns closely with the job's requirements.
We think you need these skills to ace Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production/application support. Emphasise your problem-solving skills, communication abilities, and any specific tools or technologies mentioned in the job description, such as Git, Jenkins, or Oracle.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the company's needs. Mention your flexibility for rotational shifts and your customer-centric mindset, as these are key aspects of the position.
Showcase Analytical Skills: In your application, provide examples of how you've used analytical skills to identify trends or solve problems in previous roles. This could include specific incidents where you improved processes or resolved critical issues.
Highlight Team Collaboration: Demonstrate your interpersonal skills by mentioning experiences where you successfully collaborated with cross-functional teams. This will show that you can work well within a team environment, which is essential for this role.
How to prepare for a job interview at Fulcrum Digital Inc
✨Show Your Flexibility
Since the role requires working in a 24/7 support model with rotational shifts, it's essential to demonstrate your willingness to adapt. Be prepared to discuss your previous experiences with shift work and how you manage your time effectively.
✨Highlight Problem-Solving Skills
The job emphasises problem-solving abilities. Prepare examples of challenges you've faced in past roles and how you developed innovative solutions. This will showcase your analytical skills and ability to think on your feet.
✨Communicate Clearly
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews to refine your verbal communication and ensure you can convey technical information effectively.
✨Demonstrate Customer Focus
A customer-centric mindset is vital for this role. Be ready to share instances where you've gone above and beyond to meet client needs or improve customer satisfaction. This will highlight your interpersonal skills and commitment to service excellence.
