2nd Line Wintel Engineer in Stevenage

Location - Stevenage

Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line WINTEL Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Your role will involve:

• Reviewing Customer Windows related work requests with quick turn‑around responses for more complete and detailed requirements.
• Using automation, building images, build documents, work instructions, and configuring Windows Servers (the majority being virtual and hosted on VMware clusters).
• Building and racking of physical servers with Customer DC and computer rooms.
• Updating and maintaining existing gold build images.
• Patching and upgrades of Windows servers.
• Capacity Management Reporting & attending Bi‑Weekly Engineering meetings providing progress updates on outstanding tickets.
• Ensuring server builds adhere to Fujitsu and Customer standards for all areas of work undertaken.
• Attending Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s.
• Raising any risks or issues that may impact costs, delivery to timescales, or overall solution deployments.
• Assisting in testing activities.

The successful applicant may also engage in projects further afield from time to time. Experience in a similar role would be advantageous.

You will be working from assigned service desk tickets to investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc.

Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Your transferable skills and experience:

• Windows Server 2016, 2019 and 2022
• AD (Active Directory), DNS, WSUS
• VMware
• Backups (NetApp SAN and Cohesity)
• Microsoft System Centre Operations
• Scripting

This role will require you to become security cleared to a high level.

Hours of work: Our support requirements are Mon‑Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in Service support this could be the next opportunity for you.

Your benefits:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/travel/dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/virtual GP

Recruitment process: The recruitment process consists of one stage of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together: We are recognised as a responsible and inclusive employer. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people‑led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.