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- Tasks: Support and manage enterprise storage platforms while resolving incidents and service requests.
- Company: Join a forward-thinking tech company committed to sustainability and innovation.
- Benefits: Enjoy 26 days annual leave, pension contributions, and flexible benefits.
- Why this job: Be part of a team that values ideas and drives real change in technology.
- Qualifications: Experience with NetApp Storage and a passion for problem-solving.
- Other info: Flexible working hours with no weekend shifts and opportunities for overtime.
The predicted salary is between 36000 - 60000 £ per year.
Location - Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As a 2nd Line System Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Responsibilities
- Day-to-day support, management, and development of enterprise storage platforms, resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs.
- Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring availability, performance and resilience.
- NAS and SAN administration, including VMware integration, fabric switch configuration, zoning and troubleshooting.
- Capacity management and reporting, proactively identifying risks and constraints, and implementing remedial actions where required.
- Create work processes and document working outcomes. Plan and execute storage software and firmware upgrades with minimal service impact and adherence to customer and Fujitsu standards and change control processes.
- Install and commission new Storage/Backup hardware to be completed and delivered within target timescales.
- Raise and present change requests and contribute to continuous service improvement initiatives. Knowledge sharing to grow the team's capability across the estate.
- Investigate, assess and resolve customer and system issues from assigned service desk tickets within SLA timelines and in accordance with defined procedures; adhere to IS Policy documents including Change & Release, Configuration, and Security.
- Maintain the security of the network services in accordance with the Establishment's Security Operating Orders and current process documentation.
Transferable skills and experience
- Capable of handling Severity 1 & 2 Incidents and provide RCA information.
- Understanding of NetApp Storage engineering in enterprise-scale environments.
- Understanding of NetApp storage hardware.
- Knowledge of general NAS/SAN principles.
- Understanding of VMware integration with NetApp.
Security clearance
This role will require you to become security cleared to a high level. Please note: National security vetting: clearance levels - GOV.UK (www.gov.uk).
Hours of work
Our support requirements are Mon-Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 – 1530 or 1030 – 1900. There is no weekend working, however overtime may be available, which may include weekends.
Please note
It's still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in service support this could be the next opportunity for you.
Your benefits
- 26 Days annual leave plus public holidays (3 flexible).
- Pension – Double matching contributions of up to 10%.
- Life assurance.
- Companywide incentive plans.
- Your choices (Flexible benefits such as increased holidays/travel/dental, critical illness and more).
- Perks at work – employee discounts.
- Employee assistance programme/ virtual GP.
Recruitment process
The recruitment process consists of one stage of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Acheive together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
People centric
Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
2nd Line Storage Engineer in Stevenage employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Storage Engineer in Stevenage
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role as a 2nd Line Storage Engineer.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about NetApp Storage, SAN/NAS principles, and VMware integration. We want to see your passion for tech!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss how you've tackled incidents in the past and what steps you took to resolve them. We love a candidate who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re all about investing in talent, so even if you don’t meet every requirement, give it a shot!
We think you need these skills to ace 2nd Line Storage Engineer in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 2nd Line Storage Engineer role. Highlight your experience with NetApp Storage and any relevant projects you've worked on. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've resolved incidents or improved processes. We love seeing how you tackle challenges, especially in high-pressure situations like Severity 1 & 2 incidents.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Fujitsu
✨Know Your Tech
Make sure you brush up on your knowledge of NetApp Storage and Cohesity backup environments. Be ready to discuss your experience with NAS and SAN administration, as well as VMware integration. This will show that you're not just familiar with the tech but can also handle the day-to-day support and management.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've resolved Severity 1 & 2 incidents in the past. Highlight your ability to conduct root cause analysis (RCA) and how you’ve implemented solutions. This will demonstrate your capability to manage incidents effectively within SLAs.
✨Communicate Clearly
During the interview, focus on clear and concise communication. Practice explaining complex technical concepts in simple terms, as you'll need to document work processes and share knowledge with your team. Good communication is key to building trust and collaboration.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've contributed to continuous service improvement initiatives in previous roles. Share any experiences where you raised change requests or implemented new processes. This shows that you're proactive and committed to enhancing service delivery.