At a Glance
- Tasks: Join our 24/7 team to monitor and resolve security and network events.
- Company: Fujitsu is a leading tech company committed to diversity and inclusion.
- Benefits: Enjoy 26 days of leave, flexible benefits, and employee discounts.
- Other info: We welcome applicants from diverse backgrounds and offer a supportive recruitment process.
- Why this job: Shape the future of cybersecurity while working in an inclusive environment.
- Qualifications: Experience in IT support and a passion for cybersecurity are essential.
The predicted salary is between 28800 - 43200 £ per year.
SNOC (Security & Network Operations Agent)
Location : London
This role requires candidates to go through high level UK Government Security Clearance
Are you confident, energetic with a can-do attitude? Can you deliver service excellence to customers, both internal and external? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to support a UK high profile service.This is your world and your opportunity to shape it for the better.
Overview
The Security & Network Operations Centre (SNOC) will run 24/7/365 to provide monitoring and alerting of Security & Network-related Events across the contracted service. The SNOC Agent will work on a shift basis to provide continuous coverage of the SNOC and to carry out the triage and resolution of Security & Network-related Events. Where appropriate, these Events will be dealt with as incidents following the ITIL framework, potentially requiring creation of Problem Records and/or Change.
The SNOC provide the primary route into the Service for all Account-related events and act as a 2nd Line Resolver Group for User Issues via the customer\\\'s Service Centre (SPoC). Where the SNOC are unable to Resolve the incidents, they can escalate to 3rd Line or to 3rd Party Resolver Groups, in line with agreed processes and procedures. SNOC investigate potential CVEs, taking action to address and mitigate risks, and undertake simple Service Catalogue Requests type change on behalf of Users.
Skills & Experience
- Proven experience in 1st and 2nd Line IT Support roles, delivering efficient technical assistance to end users.
- Strong interest in Cyber Security, with a proactive approach to learning and staying current with emerging threats and technologies.
- Solid working knowledge of Windows and/or Linux operating systems, including troubleshooting and system administration tasks.
- Skilled in incident analysis and problem-solving, with the ability to investigate security events and take initiative to prevent future incidents.
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.
Your benefits
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme/ virtual GP
Recruitment process
The recruitment process consists of one stage of interview
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric:Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#LifeAtFujitsu
SNOC (Security & Network Operations Centre) Agent in London employer: Fujitsu
Fujitsu is an exceptional employer located in London, offering a dynamic work environment where you can thrive as a SNOC Agent. With a strong commitment to employee growth, inclusive culture, and comprehensive benefits such as generous annual leave, double-matching pension contributions, and flexible perks, Fujitsu empowers its employees to shape their careers while contributing to high-profile security services. Join a company recognised for its dedication to diversity and inclusion, where your contributions are valued and your professional development is supported.
StudySmarter Expert Advice🤫
We think this is how you could land SNOC (Security & Network Operations Centre) Agent in London
✨Tip Number 1
Familiarise yourself with the ITIL framework, as this role involves managing incidents and problems according to these processes. Understanding how to effectively triage and resolve issues will give you a significant advantage during the interview.
✨Tip Number 2
Stay updated on the latest trends in Cyber Security. Being knowledgeable about emerging threats and technologies will not only impress your interviewers but also demonstrate your proactive approach to learning, which is crucial for this role.
✨Tip Number 3
Highlight any experience you have with both Windows and Linux operating systems. Be prepared to discuss specific troubleshooting scenarios you've encountered, as practical examples can showcase your problem-solving skills effectively.
✨Tip Number 4
Emphasise your customer service skills during the interview. Since the SNOC Agent role involves delivering service excellence to both internal and external customers, demonstrating your ability to communicate effectively and handle user issues will be key.
We think you need these skills to ace SNOC (Security & Network Operations Centre) Agent in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a SNOC Agent. Familiarise yourself with the ITIL framework and the importance of incident management in a security context.
Tailor Your CV:Highlight your experience in 1st and 2nd Line IT Support roles. Emphasise any relevant skills in Cyber Security, Windows/Linux operating systems, and problem-solving abilities that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your proactive approach to learning about emerging threats and technologies.
Prepare for the Interview:Anticipate questions related to incident analysis and your approach to troubleshooting. Be ready to discuss how you would handle specific security events and your understanding of the company's commitment to diversity and inclusion.
How to prepare for a job interview at Fujitsu
✨Show Your Cyber Security Passion
Make sure to express your strong interest in cyber security during the interview. Discuss any relevant experiences or projects you've worked on, and demonstrate your proactive approach to learning about emerging threats and technologies.
✨Highlight Your Technical Skills
Be prepared to talk about your experience with Windows and Linux operating systems. Share specific examples of troubleshooting and system administration tasks you've handled, as this will showcase your technical expertise relevant to the SNOC role.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've approached incident analysis and problem-solving in past roles. Use real-life scenarios to illustrate your ability to investigate security events and take initiative to prevent future incidents.
✨Emphasise Team Collaboration
Since the role involves working closely with others, highlight your teamwork skills. Share examples of how you've collaborated with colleagues or other teams to resolve issues or improve processes, showing that you can contribute positively to the SNOC environment.
