At a Glance
- Tasks: Lead the transformation of client engagement in Retail and Hospitality through innovative digital solutions.
- Company: Fujitsu, a leader in sustainable innovation and inclusive workplace culture.
- Benefits: 26 days annual leave, double-matching pension contributions, and flexible benefits.
- Other info: Join a diverse team committed to inclusion and professional growth.
- Why this job: Make a real impact by driving strategic change and delivering high-value solutions.
- Qualifications: Experience in product leadership, client management, and digital platform adoption.
The predicted salary is between 60000 - 80000 £ per year.
Location: Flexible (UK-based, with regular travel to customer sites and Fujitsu offices as required)
Work Your Way is our approach to flexible working – this is available from day 1 of joining.
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Product Director you will contribute to this by transforming our engagement with a key client, in the Retail and Hospitality sector, by proactively identifying and delivering high-value digital solutions that embed Fujitsu as an indispensable strategic partner.
Your role is accountable for driving the strategic evolution of the customer account, shifting our engagement model from reactive support to proactive value creation. You will define and own the comprehensive product roadmap for our core Service Intelligence platforms (ServiceNow, Aternity, CMDB), translating client vision into actionable plans and developing compelling business cases to unlock significant commercial value and ROI. Key to this will be your expert client and stakeholder management, fostering adoption of our digital solutions, and leading the prioritisation of all strategic demand to deliver demonstrable business outcomes and transformational change.
Your transferable skills and experience:
- Strategic Product & Roadmap Leadership: Proven ability to define comprehensive product roadmaps and translate strategic vision into actionable plans.
- Commercial Acumen & Value Realisation: Demonstrated experience in developing strong business cases, identifying revenue opportunities, and proving ROI for technology investments.
- Influential Client & Stakeholder Management: Exceptional capability in communication, influence, and relationship-building with senior client leadership.
- Digital Platform Adoption & Evangelism: Track record of driving successful adoption and advocating for complex digital platforms and services.
- Transformational Outcome Delivery: Expertise in leveraging technology to achieve measurable business outcomes and optimise processes.
- Leadership, Prioritisation & Change Management: Ability to lead cross-functional teams, manage complex backlogs, and drive strategic change through effective prioritisation.
Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in driving strategic change, commercial value creation, advanced platform adoption this could be the next opportunity for you.
Your benefits:
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme/ virtual GP
- Role dependent benefits: Private medical/ company car or car allowance
Recruitment process:
The recruitment process consists of two stages of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together:
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Service Innovation and Development Lead employer: Fujitsu
Fujitsu is an exceptional employer that champions flexible working from day one, allowing you to balance your professional and personal life effectively. With a strong commitment to sustainability and innovation, we offer a vibrant work culture that prioritises inclusivity and employee growth, alongside competitive benefits such as generous annual leave, double-matching pension contributions, and a range of flexible perks. Join us in transforming the Retail and Hospitality sector while enjoying a supportive environment that values your unique contributions and fosters meaningful career development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Innovation and Development Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Fujitsu. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Fujitsu's recent projects and innovations. Show us that you're not just interested in the role but also in how you can contribute to our mission of sustainability and innovation.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven strategic change or delivered value in previous roles. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Service Innovation and Development Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills align with the role of Service Innovation and Development Lead. We want to see how your experience can drive strategic change and value creation!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've successfully managed client relationships or delivered transformational outcomes. We love seeing measurable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships and influence stakeholders, so don’t be afraid to show us who you are and what makes you unique!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Fujitsu
✨Know Your Product Roadmap
Before the interview, make sure you understand the core Service Intelligence platforms like ServiceNow and Aternity. Be ready to discuss how you would translate a client’s vision into actionable plans and what strategies you would use to develop a compelling product roadmap.
✨Showcase Your Commercial Acumen
Prepare examples of how you've previously identified revenue opportunities and developed strong business cases. Highlight your experience in proving ROI for technology investments, as this will resonate well with the interviewers.
✨Master Stakeholder Management
Think about your past experiences in client and stakeholder management. Be prepared to share specific instances where your communication and relationship-building skills led to successful outcomes, especially with senior leadership.
✨Emphasise Transformational Change
Be ready to discuss how you've leveraged technology to achieve measurable business outcomes. Share stories that illustrate your ability to lead cross-functional teams and manage complex backlogs while driving strategic change.
