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For Companies At a Glance
- Tasks: Provide top-notch customer service and solve tech queries on a busy service desk.
- Company: Fujitsu, a leading tech company known for its inclusive culture.
- Benefits: 26 days annual leave, flexible benefits, and employee discounts.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Great customer service skills and a knack for problem-solving.
- Other info: Recognised for equality and inclusion, with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Fujitsu Belfast, Northern Ireland, United Kingdom
Overview
Location: Belfast. We are looking for Service Desk Agents to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer. You will be supporting several key long-term partners by working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA\’s and KPI\’s.
Responsibilities
- Provide first line technical and non-technical support to customers, delivering a high level of customer service.
- Problem-solve and troubleshoot an array of queries and faults reported by customers.
- Support several key long-term partners on a busy service desk; handle phone calls, webchats, and other digital contacts.
- Adhere to agreed SLAs and KPIs in daily operations.
Qualifications / Transferable Skills
- Excellent customer service skills.
- Ability to problem-solve technical issues.
- Enjoys working as part of a team.
- Ability to use own initiative and creativity.
Working pattern
Mon–Fri, 40 hours per week between 8am – 6pm (excluding NI bank holidays).
Benefits
- 26 days annual leave plus public holidays (3 flexible).
- Pension – Double matching contributions of up to 10%.
- Life assurance.
- Company-wide incentive plans.
- Flexible benefits (e.g., increased holidays, travel, dental, critical illness and more).
- Perks at work – employee discounts.
- Employee assistance programme / virtual GP.
- Disability Confident Employer with interview options for disabled applicants who meet criteria.
Equality and inclusion
We are recognised as a responsible and inclusive employer. We are Disability Confident Leader, Times Top 50 employer for Gender Equality, Top 75 for Social Mobility, Living Wage Foundation accredited, signatory for the Race at Work Charter, and supporters of UN standards for LGBTI+ and Stonewall Top 100.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Information Services, IT Services and IT Consulting, and Software Development
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Service Desk Agent Role employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent Role
✨Tip Number 1
Get to know the company! Research Fujitsu and understand their values, especially around customer service and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with various queries and faults, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Fujitsu. Plus, it shows your initiative and interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Service Desk Agent Role
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Agent role. Highlight your customer service experience and any technical problem-solving skills you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing first-class customer service and how you can contribute to our busy service desk. Keep it friendly and professional, just like us!
Showcase Team Spirit: Since we love teamwork at StudySmarter, make sure to mention any experiences where you've worked well in a team. Whether it's in a previous job or a group project, we want to know how you collaborate with others to solve problems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team in Belfast!
How to prepare for a job interview at Fujitsu
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially tricky ones. Think about examples from your past experiences where you provided excellent service or resolved a challenging issue.
✨Familiarise Yourself with Technical Troubleshooting
Since this role involves problem-solving technical issues, it’s a good idea to review common technical problems and their solutions. Prepare to explain your thought process when troubleshooting, as this will show your analytical skills and ability to think on your feet.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a Service Desk Agent role where communication is key.
✨Show Your Team Spirit
This position requires teamwork, so be prepared to talk about your experiences working in a team. Share specific examples of how you contributed to team success or helped a colleague. Highlighting your collaborative spirit will resonate well with the interviewers.
