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- Tasks: Join our team as a Service Desk Agent, providing top-notch customer support and troubleshooting.
- Company: Fujitsu is a leading tech company committed to diversity, inclusion, and social responsibility.
- Benefits: Enjoy 26 days annual leave, flexible benefits, employee discounts, and a strong pension plan.
- Why this job: Shape your IT career while working in a supportive, innovative environment with a focus on teamwork.
- Qualifications: Strong customer service skills, problem-solving abilities, and effective communication are essential.
- Other info: This role includes shift work and offers opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Belfast
Are you looking to start your IT career? Do you enjoy customer service? Can you diagnose and solve problems? Do you want to shape your world and change how the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for a long-term partner? This is your opportunity to transform your world for the better.
We are seeking a Service Desk Agent to join our 1st line team based in Belfast. Your role will involve providing first-class customer service, troubleshooting, and handling various queries and faults raised by customers. You will work on a busy service desk, answering phone calls, web chats, and other digital contacts, adhering to SLA and KPI standards.
This is a shift-based role (12-hour shifts with a pattern of 3 days 8am-8pm, 3 days off, 3 nights 8pm-8am, 3 days off). You will support a key long-term partner through digital transformation, with new services and technologies being introduced as they modernize and adopt new ways of working.
Your Experience
- Excellent customer service skills
- Strong problem-solving skills
- Effective communication abilities with customers and colleagues
- Ability to work as part of a team
- High initiative and creativity
- Must be willing and eligible to undergo Security Clearance
We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Email EMEIArecruitment@fujitsu.com to apply through the Disability Confident scheme.
Benefits include 26 days annual leave plus public holidays (3 flexible), pension with double matching contributions up to 10%, life assurance, company incentive plans, flexible benefits (additional holidays, travel, dental, critical illness, and more), employee discounts, employee assistance program, and virtual GP services.
Achieve Together We are recognized as a responsible and inclusive employer: a certified Disability Confident Leader, Times Top 50 for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and signatories of the Race at Work Charter. We are committed to UN standards for LGBTI+ and a Stonewall Top 100 Employer.
People-Centric Approach Our work environment enables you to Be Completely You. Our active diversity and inclusion networks support our innovative, inclusive culture.
Service Desk Agent employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Agent
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. This will not only help you during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you articulate your responses clearly and confidently when dealing with customer queries.
✨Tip Number 3
Research the company’s values and recent projects, especially those related to digital transformation. Showing that you understand their mission can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Service Desk Agent role, which can be invaluable during your application process.
We think you need these skills to ace Service Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and problem-solving skills. Use specific examples that demonstrate your ability to handle queries and faults effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in IT and how you can contribute to the team, particularly in providing first-class customer service.
Highlight Relevant Skills: In your application, emphasise your effective communication abilities and teamwork experience. These are crucial for a Service Desk Agent, so provide examples of how you've successfully worked with others in the past.
Prepare for Security Clearance: Since the role requires security clearance, be ready to provide any necessary documentation and information. Mention your willingness to undergo this process in your application to show your commitment.
How to prepare for a job interview at Fujitsu
✨Showcase Your Customer Service Skills
As a Service Desk Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and solved problems effectively. Think of scenarios that highlight your analytical skills and creativity in finding solutions.
✨Communicate Clearly and Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be prepared to explain technical concepts in a way that non-technical customers can understand.
✨Understand the Company Culture
Familiarise yourself with the company's values and commitment to diversity and inclusion. Be prepared to discuss how you align with these values and how you can contribute to a positive team environment.
