Fujitsu in Belfast is seeking a Service Desk Agent to join our 1st line teams. You will provide first class customer service, solving a range of queries and faults raised by our customers on a busy service desk, including phone calls, webchats and other digital contacts while adhering to SLA and KPI targets.
This is a shift-based role with a 12-hour pattern: 3 days 8am–8pm, 3 days off, followed by 3 nights 8pm–8am, 3 days off.
#J-18808-LjbffrService Desk Agent (1st Line) – Belfast, 12h Shifts employer: Fujitsu
Fujitsu is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where strategic HR leadership thrives. With generous benefits such as 26 days of annual leave, a robust pension scheme, and private medical cover, employees are empowered to achieve a healthy work-life balance while contributing to meaningful projects that align with organisational goals.
