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For Companies At a Glance
- Tasks: Be the first point of contact for customer support in a dynamic team.
- Company: Join Fujitsu, a leader in technology and innovation with a commitment to diversity.
- Benefits: Enjoy 26 days annual leave, flexible benefits, and employee discounts.
- Why this job: Make a real impact while growing your technical skills in a supportive environment.
- Qualifications: Basic networking knowledge and customer service experience are essential.
- Other info: This role requires eligibility for high-level security clearance.
The predicted salary is between 28800 - 43200 £ per year.
1st Line Technical Support Agent
Location: Bracknell
Are you dynamic, self-motivated, and a team player with a customer-focused mind-set?
Do you have a good working knowledge of windows operating system, a basic networking knowledge would be advantageous, attention to detail and a right first-time attitude is key.
Can you understand a variety of network designs and topologies, to enable the troubleshooting and support of a global SD-WAN service?
Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of a global SD-WAN service for a prestigious customer? This is your world and your opportunity to transform it for the better.
Your role
We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.
A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.
Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.
A standard day can include liaising directly with on-site engineers to assist them resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.
For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.
Your experience
•Attention to detail with right first-time attitude.
•A motivated self-starter with a focus on processes.
•Experience working in a customer facing environment.
•Understanding of ITIL processes would be beneficial.
•Basic networking knowledge
This role will require you to be eligible and willing to obtain a high level of security clearance
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Recruitment process
The recruitment process consists of one interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric:Our hybrid work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion
#LifeAtFujitsu #DNS #Networks
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SD-WAN – 1st Line Technical Support Agent employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SD-WAN – 1st Line Technical Support Agent
✨Tip Number 1
Familiarise yourself with SD-WAN technology and its benefits. Understanding how it works will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, being able to communicate clearly and effectively is crucial. Practice scenarios where you might need to troubleshoot issues while keeping the customer informed.
✨Tip Number 3
Gain a basic understanding of networking concepts and ITIL processes. This knowledge will be beneficial during your interactions with technical teams and will show that you're proactive about learning.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you successfully resolved issues or improved processes, as these will highlight your right-first-time attitude.
We think you need these skills to ace SD-WAN – 1st Line Technical Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer-facing roles and any technical support positions. Emphasise your attention to detail and right-first-time attitude, as these are key qualities for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your understanding of SD-WAN services and how your skills align with the job requirements. Be concise and clear in your communication.
Showcase Technical Knowledge: If you have any basic networking knowledge or familiarity with ITIL processes, make sure to include this in your application. Highlight any relevant certifications or training that demonstrate your technical capabilities.
Prepare for the Interview: While this step is not part of the written application, it's important to prepare for potential interview questions. Think about scenarios where you've demonstrated problem-solving skills and customer service excellence, as these will likely be discussed.
How to prepare for a job interview at Fujitsu
✨Show Your Customer-Focused Mindset
Make sure to highlight your experience in customer-facing roles. Share specific examples of how you've successfully resolved customer issues in the past, demonstrating your ability to communicate clearly and concisely.
✨Demonstrate Technical Knowledge
Brush up on your understanding of Windows operating systems and basic networking concepts. Be prepared to discuss different network designs and topologies, as this will be crucial for troubleshooting in the role.
✨Emphasise Attention to Detail
During the interview, convey your right-first-time attitude by discussing instances where your attention to detail made a significant difference in your work. This will show that you take pride in delivering quality support.
✨Prepare for ITIL Processes
Familiarise yourself with ITIL processes, as they may come up during the interview. Even if you don't have extensive experience, showing that you understand the basics can set you apart from other candidates.
