At a Glance
- Tasks: Support and manage enterprise storage platforms while resolving incidents and service requests.
- Company: Fujitsu, a global leader in digital transformation and innovation.
- Benefits: 26 days annual leave, pension contributions, employee discounts, and flexible benefits.
- Other info: Inclusive workplace with strong commitment to diversity and career growth.
- Why this job: Join a team that values innovation and sustainability while working with cutting-edge technology.
- Qualifications: Experience with Netapp Storage and understanding of NAS/SAN principles.
The predicted salary is between 33075 - 40425 £ per year.
Job Location: London
Location Flexibility: Primary Location Only
PLEASE NOTE THIS ROLE IS BASED IN STEVENAGE
We are looking for a 2nd Line Backup & Storage Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting a high-profile user community, and daily contact with customers and stakeholders utilising the IT Service Management Toolset.
Your role will involve the day-to-day support, management, and development of enterprise storage platforms, with responsibility for resolving incidents, service requests, and problem tickets within agreed SLAs and KPIs. You will monitor and manage large-scale Netapp Storage and Cohesity backup environments across three data centre sites, ensuring availability, performance, and resilience. You will be responsible for NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting. The role includes capacity management and reporting, proactively identifying risks and constraints, and implementing remedial actions where required. Creating work processes and documenting the working outcomes. You will plan and execute storage software and firmware upgrades, ensuring minimal service impact and adherence to customer and Fujitsu standards and change control processes. The position can also involve installing and commissioning new Storage/Backup hardware to be completed and delivered within target timescales. In addition, your role will involve raising and presenting change requests and contributing to continuous service improvement initiatives. Knowledge sharing is also vital to help grow the team’s capability and experience across the estate. You will be working from assigned service desk tickets to investigate, assess, and resolve customer and system issues in timescales laid down in SLAs in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc. Maintain the security of the network services in accordance with the Establishment’s Security Operating Orders and current process documentation.
Security clearance level is required to fulfil this position with a requirement to meet a higher level on joining, if not already held. This will be a minimum requirement to be able to fulfil the role obligations.
Hours of work: Our support requirements are Mon-Fri between 0700 & 1900. You will cover 37 hours over the week with a typical day from 0700 - 1530 or 1030 - 1900. There is no weekend working, however overtime may be available, which may include weekends.
Your Transferable Skills And Experience
- Capable of handling Severity 1 & 2 Incidents and provide RCA information
- Understanding of Netapp Storage Engineer in enterprise-scale environments.
- Understanding of Netapp Storage Hardware
- Knowledge of general NAS/SAN principles
- Understanding of VMware integration with Netapp
Your Benefits
- 26 Days annual leave plus public holidays (3 flexible)
- Pension - Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
- Perks at work - employee discounts
- Employee assistance programme/ virtual GP
The recruitment process consists of one stage of interviews. We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Relocation Supported: No
Visa Sponsorship Approved: No
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.
2nd Line Storage Engineer - STEVENAGE in London employer: Fujitsu
Fujitsu is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where strategic HR leadership thrives. With generous benefits such as 26 days of annual leave, a robust pension scheme, and private medical cover, employees are empowered to achieve a healthy work-life balance while contributing to meaningful projects that align with organisational goals.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Storage Engineer - STEVENAGE in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fujitsu values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Fujitsu might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Fujitsu
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We think you need these skills to ace 2nd Line Storage Engineer - STEVENAGE in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fujitsu.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fujitsu. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fujitsu
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
