LINUX Engineer

Job Title: LINUX Engineer (Service Support) Location – Stevenage Our purpose is to make the world more sustainable by building trust in society through innovation. As a Linux Engineer, you will play a crucial role in supporting our live services. We require an experienced Linux engineer seeking to build skills in current and new technologies. You will join our established team supporting customers\’ IT systems. This is a customer-facing role, so excellent communication skills are essential. You will support high-profile customers through the implementation and configuration of complex IT solutions. Your role Receive & review customer-related system issues via a ticketing system and resolve issues to maintain system operational states within SLA and KPI targets. Review and produce documentation, record processes to enable first-time fixes and quick resolutions. Monitor system status and report issues promptly to service management and relevant teams. Maintain high customer satisfaction by clarifying needs and ensuring they are met within your support role. Provide support for servers & applications, utilize automation, build images, and configure Linux Servers. Develop strong scripting skills (Python, Bash, KSH) and nurture junior team members through training. Contribute to new work requirements as directed by Service Delivery Managers. Become security cleared to a high level. Working hours Monday to Friday, 0700 – 1900, with rotating early or late shifts (e.g., 0700-1530 & 1030-1900). Opportunities for shared work from home when permitted. Your experience and skills Good understanding of IT support, teamwork, and communication. Experience with Linux systems, legacy Unix OS (Solaris), RHEL (5.x to 9.x), Debian (10.x, 11.x). Scripting and automation skills (Python, Bash, KSH, Ansible). Experience with VMWare, backups (NetApp, San, Cohesity), and understanding of security frameworks. Knowledge of hardware components and system performance analysis. Note: Apply even if you do not meet all requirements; transferable skills are valued. Must be willing to undergo security clearance. Benefits 26 days annual leave plus public holidays (3 flexible). Pension with double matching contributions up to 10%. Life assurance, incentive plans, flexible benefits, employee discounts, assistance programs. Recruitment process One-stage interview process. We are a Disability Confident Employer and encourage disabled applicants to apply. Our commitments Recognized as a responsible employer committed to diversity and inclusion, supporting various equality standards and initiatives. #J-18808-Ljbffr