At a Glance
- Tasks: Provide on-site IT support and assist users at the HMRC Connect IT Bar.
- Company: Fujitsu, a leading tech company committed to diversity and inclusion.
- Benefits: Flexible working hours, supportive environment, and opportunities for personal growth.
- Other info: Be part of a progressive organisation that values your individuality.
- Why this job: Join a dynamic team and make a real difference in user experience.
- Qualifications: Experience with Windows, MS Office, and strong customer service skills.
The predicted salary is between 28000 - 35000 £ per year.
Are you Customer Obsessed? Can you work passionately and collaboratively within a team of like-minded Customer Service focused engineers? Do you want to be proud to work for a company that respects its people and is at the forefront of technology? We are looking to grow our team with committed people to provide on-site IT services for our HMRC customer in Edinburgh City Centre. This is your world and your opportunity to transform it for the better.
Your Role
We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account. Your role will primarily involve delivering face to face IT support to users at a Connect IT Bar within the HMRC Regional Centre in Edinburgh. You will be working alongside other IT technicians on site providing user support at a Connect IT Bar, support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals, and support for AV setup within meeting rooms and completion of regular checks to confirm meeting rooms are fully operational. You will also be responsible for the management and delivery of local moves and changes on site, development of key relationships with end user HMRC staff in various business areas, support to relevant Fujitsu (and sometimes HMRC) third parties as well as feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.
KEY TECHNICAL SKILLS/EXPERIENCE
- Windows 8.1 / 10 / 11
- MS Office / Office 365
- Support for general PC/Laptop Hardware + HP Elitebook devices
- Flexibility – about hours worked (within contractual requirements) to meet SLAs.
- To be able to travel (within a defined geography) to cover home workers and assist at other sites if necessary
- Great Problem-solving skills
- Customer focused – a positive ‘can do’ attitude and high orientation to customer satisfaction
- Self-motivated – willingness to get on with the job – a self-starter who does not need constant supervision
- Team player – good team working skills
- Fantastic personal organisation
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.
We are people-centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work that suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
Onsite Technical Services in Edinburgh employer: Fujitsu
Fujitsu is an exceptional employer that prioritises customer satisfaction and employee well-being, making it a fantastic place to work as an Onsite Technical Services Technician in Edinburgh City Centre. With a strong commitment to diversity and inclusion, flexible working arrangements, and a supportive team culture, Fujitsu empowers its employees to thrive both personally and professionally while delivering cutting-edge IT services. Join us to be part of a forward-thinking company that values your contributions and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Technical Services in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fujitsu values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fujitsu might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fujitsu!
✨Direct Apply to Fujitsu
Let's not forget to apply directly through the Fujitsu website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Technical Services in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fujitsu.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fujitsu. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fujitsu
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
