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- Tasks: Join our team as a Technical Operations Specialist, providing first-line support in a dynamic Data Centre.
- Company: Fujitsu is a leading tech company committed to inclusivity and social responsibility.
- Benefits: Enjoy a flexible 24x7 shift pattern, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact while collaborating with passionate teams in a supportive environment.
- Qualifications: Good communication skills, knowledge of Data Centre infrastructure, and a proactive approach are essential.
- Other info: We are a Disability Confident Employer and promote diversity in the workplace.
The predicted salary is between 30000 - 42000 £ per year.
Location: Grays SDC01 Data Centre
Are you keen on providing excellent customer service and working with multiple teams to help find solutions to problems? Can you deliver service excellence to our customers within a defined framework? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people like yourself? This is your world and your opportunity to transform it for the better.
Your role:
We are looking for a Technical Operations Specialist to join our operations team on a 24x7/365 shift pattern working 12hr rotational shifts based in our strategic Data Centre in Grays, Thurrock. Your primary role will involve providing first line Data Centre support for a range of internal, private and public sector customers to help ensure services remain operational and that incidents are managed promptly within a defined process. Your role will involve dealing directly with customers; you will also work closely with other Data Centre teams and Fujitsu Business units to pro-actively safeguard customer services, maintain Data Centre installation standards and the upkeep of configuration management toolsets.
Your experience:
- Good communication skills and the ability to communicate effectively through online toolsets
- Knowledge of Data Centre Infrastructure
- Experience within a process driven environment
- Have an eye for continuous improvement to help enhance Fujitsu’s Data Centre offering
- Pro-active in your approach to work
Recruitment process:
The recruitment process consists of one stage of interviews. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together:
We are recognised as a responsible and inclusive employer. Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Data Centre Operations (Essex) employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Operations (Essex)
✨Tip Number 1
Familiarise yourself with the specific technologies and infrastructure used in data centres. Understanding the basics of server management, networking, and storage solutions will give you an edge during discussions with the hiring team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. Being able to demonstrate your problem-solving abilities will resonate well with the team at Fujitsu.
✨Tip Number 3
Research Fujitsu's values and their commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs, as cultural fit is often just as important as technical skills.
✨Tip Number 4
Prepare to discuss your experience in process-driven environments. Highlight any continuous improvement initiatives you've been part of, as this aligns with their focus on enhancing Data Centre offerings.
We think you need these skills to ace Data Centre Operations (Essex)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Operations Specialist. Highlight your experience in providing customer service and working in a process-driven environment in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, knowledge of Data Centre infrastructure, and any relevant experience in incident management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've contributed to service excellence and continuous improvement in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Fujitsu
✨Showcase Your Communication Skills
Since the role involves direct interaction with customers and teams, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Understand Data Centre Infrastructure
Familiarise yourself with the basics of Data Centre operations and infrastructure. Being able to discuss relevant technologies and processes will show your genuine interest and knowledge in the field.
✨Emphasise Your Problem-Solving Abilities
The job requires you to find solutions to problems quickly. Think of specific instances where you've successfully resolved issues in a process-driven environment and be ready to share these during the interview.
✨Demonstrate a Proactive Attitude
Highlight your proactive approach to work and continuous improvement. Share examples of how you've taken initiative in past roles to enhance services or processes, aligning with the company's focus on service excellence.
