3rd Line Directory Services Engineer in Basingstoke

About the Role

3rd Directory Services Engineer

Basingstoke – 5 days on customer site (travel to other customer sites periodically)

Shift Working (0700 – 1500 and 1100 – 1900 on a rotating pattern)

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line Directory Services Engineer, you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changes dynamic environment to build a better service.

Responsibilities

• Planning and carrying out planned activities via a Change Management Process
• Monitoring the system using Event Management tooling
• Responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team
• Responding to escalations from 2nd Line daily checks
• Maintaining and supporting Active Directory and providing timely updates to the Operations Lead
• Carrying out readiness assessment for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as work instructions and patching schedules

The applicant must be DV cleared sole national required for a high‑level government account.

Key skills and experience

• Problem‑solver with the ability to think creatively
• Deep understanding of Active Directory Domain Services
• Deep understanding of Windows Server 2019 and later
• Deep understanding of Domain Name System (DNS)
• Group policy creation and assignment
• Understanding of System Center Operations Manager and Configuration Manager (SCOM and SCCM)
• Experience working in a multi‑tenant environment
• Knowledge of PowerShell scripting
• Ability to work on projects and understanding of project management terminology
• Ability to work independently as well as within a team and to collaborate with various teams like Engineering and Architecture
• Ability to embrace change and adjust priorities or processes and approach as needed
• Highly self‑motivated, directed, and can work independently without supervision in a high‑pressure environment

Transferable skills and experience

• ITSM tooling & processes
• VMware vCenter – use of, not administration
• Knowledge of ITIL processes
• Knowledge of Agile methodologies

Benefits

• 26 days annual leave plus public holidays (3 flexible)
• Pension – double matching contributions of up to 10%
• Life assurance
• Company‑wide incentive plans
• Flexible benefits such as increased holidays, travel, dental, critical illness and more
• Perks at work – employee discounts
• Employee assistance programme/virtual GP
• Role dependent benefits: private medical, company car or car allowance

Legal and equality statements

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people‑led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.