3rd Line Systems Support Engineer

Overview

Location: Basingstoke

Due to the nature of our support requirements this is an office-based role.

We are looking for driven professionals who possess a positive and innovative mindset and can collaborate effectively within a team setting. Ideal candidates will demonstrate accountability in managing tasks, proactively seek opportunities to enhance service delivery, and have proven experience in IT support, incident resolution, or the administration of secure IT systems and infrastructures.

We value collaboration and strive to bring together dedicated professionals who are proud to work for an organisation that respects its employees and leads in technological innovation. We are expanding our 3rd Line team and invite committed individuals to join the Defence Joint Service Centre (DJSC). This position offers the opportunity to make a meaningful impact.

Our mission is to create a more sustainable world by fostering trust through innovation. As a 3rd Line Systems Support Engineer, you will become part of a collaborative, multidisciplinary team engaged across a range of services within a shared working environment.

Your role will involve:

• All incident management related tasks for the 3rd line live service – incident management and resolution while adhering to strict SLA\’s.
• Provide introduction and mandatory CBT training on systems for all new employees / contractors.
• When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where necessary.
• Follow strict Security Procedures.
• Complete backups of live and reference platforms.
• Provide advice and assistance to 4th line SMEs when required
• Production of KBA’s and/or Work Instructions to enable and assist colleagues
• Resolve and implement Ad-hoc work requests raised against the DJSC queue.
• Search for new processes to drive CSI improvements.

Your transferable skills and experience:

• Advanced Knowledge and experience of Solaris 10
• Advanced Knowledge and experience UNIX / HP-UX
• Advanced Knowledge and Experience of Oracle 8-10g
• Knowledge and experience of Networking principles such as DNS and DHCP
• Knowledge and Experience of PowerShell, Perl scripting
• Experience of VMWare V5 / V5.5
• Desirable – or willing to learn Microsoft Server 2003 / 2008 R2 / 2012 R2 / Windows 7
• Desirable – or willing to learn Active Directory
• Desirable – or willing to learn basic Exchange 2003

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in 3L Infrastructure Support this could be the next opportunity for you.

This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels – GOV.UK (www.gov.uk)

Expected working

Our hours of support are Monday to Friday 08:00 – 17:00 to fulfil 37 hours per week. This could be on an early or late start, rotated as directed by service delivery/team lead.

Your benefits:

• 26 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme / virtual GP
• Work Your Way is our approach to flexible working – this is available from day 1 of joining
• Cycle to Work

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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