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- Tasks: Support infrastructure environments and troubleshoot issues for end users.
- Company: Join Fujitsu, a leader in technology and inclusivity.
- Benefits: Enjoy flexible working, diverse teams, and a commitment to equality.
- Why this job: Be part of a collaborative culture that values your ideas and supports your growth.
- Qualifications: Experience with VMWare, Windows Server, and infrastructure support is preferred.
- Other info: Guaranteed interviews for candidates with disabilities who meet essential criteria.
The predicted salary is between 36000 - 60000 £ per year.
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Job Description
This assignment has arisen to provide support to our infrastructure environments, and we require an individual to carry out the following activities:
- Working with the Network, Engineering, and SOC teams to troubleshoot issues that affect End Users.
- Working directly with client leads to resolve escalated incidents.
- Patching and maintenance of test and live environments, including installing Anti-Virus, WSUS, RHEL, and other product updates.
- Working with PKI Certificates and SIEM tooling.
- Providing support to Engineering and Test teams.
- Participating in a rota for On-Call to ensure 24/7/365 support.
The chosen candidate will ideally be experienced, with a proven track record in infrastructure support.
Your Experience
- Infrastructure: VMWare vSphere; Windows Server; Windows AD, DNS, WSUS, RDS; McAfee; RHEL;
- Applications (nice to have): SharePoint, SQL, Exchange, CASD.
Shape your world and achieve together.
We welcome applications from people with diverse experiences, backgrounds, and identities. The role may require some travel and flexibility to meet clients and drive performance, within a culture of respect for professional and private commitments. We are committed to equality of opportunity for all.
If you want to work with people with different ideas in an inclusive environment that supports you, come and co-create the future at Fujitsu.
Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions, demonstrating our commitment to recruiting, retaining, and employing people with disabilities. We offer a guaranteed interview to all candidates with disabilities who meet the essential criteria and are experienced in making reasonable adjustments during the recruitment process. Please contact us for more information.
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3rd Line Support Engineer employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMWare vSphere and Windows Server. Having hands-on experience or relevant certifications can really set you apart during the interview process.
✨Tip Number 2
Network with current or former employees of Fujitsu on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues, especially those involving infrastructure support. Being able to articulate your problem-solving process will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Show your enthusiasm for continuous learning and adaptability, especially in a fast-paced environment. Highlight any experiences where you've had to quickly learn new tools or technologies, as this aligns well with the dynamic nature of the role.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the 3rd Line Support Engineer position. Tailor your application to highlight relevant experience in infrastructure support, particularly with VMWare, Windows Server, and RHEL.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in infrastructure support. Include specific examples of troubleshooting issues, working with client leads, and any experience with patching and maintenance of environments.
Showcase Technical Skills: Make sure to list all relevant technical skills, such as familiarity with Anti-Virus software, WSUS, and SIEM tooling. If you have experience with applications like SharePoint or SQL, mention these as well, as they are considered a plus.
Express Your Commitment: Convey your willingness to participate in on-call rotations and your flexibility to meet clients. Highlight your commitment to working in an inclusive environment and your respect for diverse experiences and backgrounds.
How to prepare for a job interview at Fujitsu
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, such as VMWare vSphere, Windows Server, and RHEL. Brush up on your knowledge of DNS and WSUS, as these are crucial for the role.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss specific examples of how you've troubleshot issues in the past. Highlight your experience working with Network and Engineering teams to resolve escalated incidents, as this will show your ability to collaborate effectively.
✨Show Your Commitment to Support
Since the role involves being part of an On-Call rota, express your willingness to provide 24/7 support. Share any previous experiences where you had to be flexible or travel to meet client needs, as this demonstrates your dedication.
✨Emphasise Inclusivity and Teamwork
Fujitsu values diversity and teamwork, so be sure to mention any experiences you have working in diverse teams or environments. This will align with their commitment to equality and help you stand out as a candidate.
