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- Tasks: Provide technical support for SD-WAN services and assist in daily operations.
- Company: Join a leading employer committed to diversity, inclusion, and social impact.
- Benefits: Enjoy a supportive work culture with opportunities for personal growth and development.
- Why this job: Make a real difference while collaborating with a passionate team in a dynamic environment.
- Qualifications: Experience in 3rd NOC support, networking expertise, and knowledge of SD-WAN technologies required.
- Other info: This role requires high-level security clearance; we welcome applications from disabled candidates.
The predicted salary is between 36000 - 60000 £ per year.
Third Line Shared Service Support Engineer (SD-WAN)
Bracknell or Birmingham
Are you a proactive and determined Third Line support engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective third line service with high customer satisfaction? This is your opportunity to make a difference.
Your role
We are seeking a 3rd Line Shared Service Support Network Engineer (SD-WAN) to work collaboratively across our accounts within the SD-WAN shared service. Your responsibilities include providing direct technical support for SD-WAN services as part of the 3rd Line Team, assisting in daily operations, and understanding the products used across the shared service. You will also develop your diagnostic skills and capabilities.
- Network Monitoring & Event management via Orchestrator tools
- Detailed investigation and diagnostics
- Create workarounds, solutions, and mitigations for issues
- Escalate complex issues to product manufacturers
- Handle escalated customer fault reports and technical inquiries, analyzing and investigating support solutions
- Perform remote diagnostic tests to aid fault rectification
- Ensure all work complies with quality standards and ISO9000
- Pre-configure equipment for customer installation
- Implement approved configuration changes
- Assist in collating performance and availability data
- Test and develop within pre-production environments and oversee rollouts to production
Your experience
- Experience in a 3rd NOC support environment
- Networking SME
- Knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers
- Thorough knowledge of Cisco/Juniper network technologies
- Support experience in WAN environments, including IP, routing, SD-WAN solutions, Cisco Viptela, encryption, and edge virtualization (VMWare or Adva)
Please note: This role requires eligibility and willingness to undergo high-level security clearance.
Recruitment process
The process involves a single interview stage.
We are a Disability Confident Employer and will offer interviews to disabled applicants who meet the minimum criteria. Contact EMEIArecruitment@fujitsu.com to apply through the Disability Confident scheme.
Achieve together
We are recognized as a responsible and inclusive employer, certified as a Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and signatory to the Race at Work Charter. We are committed to UN standards for LGBTI+ inclusion and are a Stonewall Top 100 Employer.
We are people-centric
Our work environment enables you to Be Completely You. Our diversity networks support our inclusive culture and innovative approaches to inclusion.
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3rd Line Shared Service Support Network Engineer (SD-WAN) employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Shared Service Support Network Engineer (SD-WAN)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco Viptela and Juniper Routers. Having hands-on experience or relevant certifications can significantly boost your confidence during discussions.
✨Tip Number 2
Prepare to discuss real-world scenarios where you've successfully resolved complex network issues. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the interviewers.
✨Tip Number 3
Showcase your understanding of SD-WAN services and how they impact customer satisfaction. Being able to articulate the benefits of these services will demonstrate your commitment to delivering high-quality support.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace 3rd Line Shared Service Support Network Engineer (SD-WAN)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd Line support, particularly with SD-WAN technologies. Include specific examples of your hands-on skills and any networking expertise that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and determination. Mention how your experience fits the role and express your enthusiasm for working collaboratively within a large support team.
Highlight Technical Skills: In your application, emphasise your knowledge of Cisco Viptela, Juniper Routers, and MS Service Center Support tools. Provide examples of how you've used these technologies in previous roles to solve complex issues.
Prepare for the Interview: Research common interview questions for technical support roles and prepare your answers. Be ready to discuss your diagnostic skills and how you handle escalated customer fault reports, as these are key aspects of the role.
How to prepare for a job interview at Fujitsu
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with SD-WAN technologies, particularly Cisco Viptela and Juniper Routers. Highlight specific instances where you've successfully resolved complex networking issues or implemented solutions in a 3rd NOC support environment.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain your approach to diagnosing and troubleshooting network problems. Use examples from your past experiences to illustrate how you created workarounds or solutions for technical inquiries and escalated issues.
✨Understand the Company Culture
Familiarise yourself with the company's commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a collaborative and inclusive work environment, aligning with their values as a Disability Confident Employer.
✨Prepare Questions About the Role
Have insightful questions ready about the responsibilities of the 3rd Line Shared Service Support Network Engineer role. Inquire about the tools and processes used for network monitoring and event management, as well as opportunities for professional development within the team.
