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- Tasks: Provide technical support and diagnostics for SD-WAN services in a collaborative team.
- Company: Join Fujitsu, a leader in technology and innovation, committed to inclusivity and diversity.
- Benefits: Enjoy 25 days of leave, flexible benefits, and employee discounts.
- Why this job: Shape the future of networking while working with a supportive and diverse team.
- Qualifications: Experience in 3rd NOC support, knowledge of SD-WAN, Cisco, and Juniper technologies required.
- Other info: This role requires eligibility for high-level security clearance.
The predicted salary is between 36000 - 60000 £ per year.
Third Line Shared Service Support Engineer (SD-WAN)
Basingstoke
Are you proactive, determined Third Line support engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver an effective third line service to high levels of customer satisfaction? This is your world and your opportunity to shape it for the better.
Your role
We are looking for a 3rd Line Shared Service Support Network Engineer (SD-WAN) to work collaboratively across our accounts within the SD-WAN shared service. Your role will involve direct technical support for services in the SD-WAN team as part of the 3rd Line Team and assist in the day-to-day operations and duties of the SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop and enhance their diagnostic skills / capability.
• Your role will involve Network Monitoring & Event management via Orchestrator tools
• Detailed investigation and Diagnostics
• Create workarounds, solutions, and mitigations for identified issues.
• identified issues requiring more detailed and in-depth analysis and escalate to product manufacture.
• The reception of escalated customer fault reports and technical enquiries. Analysis, investigation, and production of support solutions relating to the deployed equipment or service.
• To perform remote diagnostic tests where applicable to aid primary fault rectification
• To ensure all work performed complies with the Company’s quality requirements and ISO9000.
• Pre ‘configured’ equipment for customer installation.
• Implement Approved Configuration Changes
• Assist in Collation of Performance & Availability Data
• Test and development within the Pre-Production environment and rollout to the Production environment
Your experience
• Experience working in a 3rd NOC support group.
• Networking SME
• Ideally Have knowledge of MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers
• Thorough knowledge of network technologies relating to Cisco/Juniper product set would be preferable.
• Ideally have been in a support role in a WAN environment, i.e. has knowledge of IP, Routing, SD-WAN solutions, Cisco Viptela, encryption, edge virtualization (VMWare or Adva)
Please note – this role will require you to be eligible and willing to undergo a high level of security clearance.
Your benefits:
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Recruitment process
The recruitment process consists of one stage of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer:Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric:Our work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
#LifeatFujitsu #DNS #Networks
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3rd Line Shared Service Support Network Engineer (SD-WAN) employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Shared Service Support Network Engineer (SD-WAN)
✨Tip Number 1
Familiarise yourself with SD-WAN technologies, particularly Cisco Viptela and Juniper Routers. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Engage with online communities or forums related to network engineering and SD-WAN solutions. Networking with professionals in the field can provide insights into current trends and challenges, which you can reference in your conversations.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully diagnosed and resolved network issues. Being able to share specific examples will showcase your problem-solving skills and hands-on experience.
✨Tip Number 4
Research our company culture and values, especially our commitment to diversity and inclusion. Showing that you align with our ethos can set you apart and demonstrate that you're a good fit for our team.
We think you need these skills to ace 3rd Line Shared Service Support Network Engineer (SD-WAN)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 3rd line support, particularly with SD-WAN technologies. Include specific examples of your hands-on skills and any relevant certifications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, such as network monitoring and diagnostics.
Showcase Technical Skills: Clearly list your technical skills related to networking, including familiarity with Cisco Viptela, Juniper Routers, and any experience with MS Service Center Support tools. This will demonstrate your suitability for the position.
Highlight Problem-Solving Abilities: Provide examples of past experiences where you successfully diagnosed and resolved complex technical issues. This will illustrate your capability to handle the challenges mentioned in the job description.
How to prepare for a job interview at Fujitsu
✨Show Your Technical Expertise
Be prepared to discuss your hands-on experience with SD-WAN technologies, particularly Cisco Viptela and Juniper Routers. Highlight specific instances where you've successfully resolved complex network issues or implemented solutions in a WAN environment.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your diagnostic skills. Prepare to explain your thought process when troubleshooting network problems, including how you would create workarounds or escalate issues when necessary.
✨Emphasise Team Collaboration
Since the role involves working within a large support team, be ready to share examples of how you've collaborated with colleagues in previous roles. Discuss how you contribute to a positive team environment and support others in achieving common goals.
✨Understand the Company Culture
Research the company's values and commitment to diversity and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to their inclusive work environment.
