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For Companies At a Glance
- Tasks: Support high-profile users and manage IT service tools in a dynamic team.
- Company: Join a leading tech company committed to sustainability and innovation.
- Benefits: Enjoy 26 days of leave, flexible benefits, and a great pension scheme.
- Why this job: Make a real impact while working with cutting-edge technologies and a supportive team.
- Qualifications: Experience in IT support and familiarity with various IT tools is a plus.
- Other info: Flexible working options from day one and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
3rd Line Core Engineer
Location: Basingstoke (Travel to customer site required)
Due to the nature of our support requirements this is an office-based role.
We are looking for a 3rd Line OS Core Engineer to join our team of 2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stakeholders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role.
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 3rd Line OS Core Engineer you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Your experience
- vCentre
- Event Management Tooling (SolarWinds and SCOM)
- Trelix (McAffe)
- MECM
- SCCM
- ITSM Tooling
- SQL
- Active Directory
- Windows Server
Please note
It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.
Expected working
Our support hours are from Monday to Friday, 07:00 to 19:00, totaling 37 hours per week. This could be an early or late start, rotated as directed by technical lead or line manager.
This role will require you to become security cleared to a high level. National security vetting: clearance levels – GOV.UK
Your benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme / virtual GP
Work Your Way is our approach to flexible working – this is available from day 1 of joining
Recruitment process
The recruitment process consists of a one stage interview.
We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
We are recognised as a responsible and inclusive employer
Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric
Our hybrid work environments enable you to Be Completely You. Our active people‑led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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3rd Line Core Engineer employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Core Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about vCentre, SQL, and the ITSM Tooling mentioned in the job description.
✨Tip Number 3
Show your passion for sustainability and innovation during the interview. Share how your experience aligns with their mission to build trust in society through tech.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace 3rd Line Core Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Core Engineer role. Highlight relevant experience with tools like vCentre, SolarWinds, and SQL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission of building trust through innovation. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing how you approach problem-solving, especially in high-pressure situations. It’s all about demonstrating your critical thinking!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fujitsu
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of vCentre Event Management Tooling, SolarWinds, and SCOM. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Customer Service Skills
Since this role involves daily contact with customers and stakeholders, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your communication skills and your ability to handle high-pressure situations.
✨Familiarise Yourself with ITSM Tooling
Get comfortable with IT Service Management tools, as they are crucial for this position. Be ready to explain how you've used these tools to monitor events, triage issues, and escalate when necessary. This will show that you understand the workflow and can hit the ground running.
✨Emphasise Your Adaptability
The job description mentions a willingness to invest in your career, so highlight your eagerness to learn new technologies and adapt to changing environments. Share instances where you've quickly picked up new skills or adapted to new systems, showing that you're a proactive learner.
