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- Tasks: Support high-profile users and manage IT service operations daily.
- Company: Join a leading tech company focused on sustainability and innovation.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and employee discounts.
- Why this job: Be part of a collaborative team that values your ideas and promotes career growth.
- Qualifications: Experience with VCenter, Cisco technologies, and a willingness to learn are essential.
- Other info: We encourage all applicants, especially those with transferable skills, to apply.
The predicted salary is between 36000 - 60000 £ per year.
Role: 3rd Line Cloud Support Engineer
Location: Basingstoke
Working Pattern: Shift Working (0700 – 1500 or 1100 – 1900)
We are seeking a 3rd Line Network Engineer to join our Service Operations team, supporting high-security projects. Your responsibilities will include assisting a high-profile user community, engaging daily with customers and stakeholders via the IT Service Management Toolset, and monitoring Event Management tooling for triage and escalation.
Our mission is to make the world more sustainable by building trust through innovation. As a 3rd Line Network Engineer, you will contribute to this goal by working with new technologies within a collaborative team environment that values idea-sharing to improve service quality.
Your role will involve:
- Supporting high-profile user communities
- Utilizing IT Service Management Toolset for daily operations
- Monitoring and triaging Event Management tooling
Your transferable skills and experience:
- VCenter NSX-T
- Cisco Firepower Management Centre
- Cisco IOS knowledge
- Cisco ISE
- Juniper Switches & JUNOS
- SolarWinds
- Active Directory
- Windows Servers
Please note: Even if you do not meet all the listed requirements, we encourage you to apply. We are committed to investing in your career development, especially if you have transferable skills or a background in System Administration.
This role requires candidates to be eligible for and willing to undergo a high level of security clearance.
Your benefits include:
- 25 Days annual leave plus public holidays (with 3 flexible days)
- Pension with double matching contributions of up to 10%
- Life assurance
- Company-wide incentive plans
- Flexible benefits options such as additional holidays, travel, dental, critical illness coverage, and more
- Perks at work – employee discounts
- Employee assistance programme / virtual GP
Recruitment process
The recruitment involves a single stage. We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum criteria. Contact EMEIArecruitment@fujitsu.com to apply through the Disability Confident scheme.
Achieve together
We are recognized as an inclusive employer: Certified as a Disability Confident Leader, listed among Times Top 50 Employers for Gender Equality, Top 75 for Social Mobility, accredited with the Living Wage Foundation, and signatories of the Race at Work Charter. We also adhere to United Nations standards for LGBTI+ and are a Stonewall Top 100 Employer.
Our hybrid work environment supports your individuality. Our diversity networks foster an inclusive culture that drives innovation.
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3rd Line Cloud Support Network Engineer employer: Fujitsu
Contact Detail:
Fujitsu Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Cloud Support Network Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VCenter NSX-T and Cisco Firepower Management Centre. Having hands-on experience or relevant certifications can significantly boost your confidence during discussions.
✨Tip Number 2
Engage with online communities or forums related to cloud support and network engineering. Networking with professionals in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with IT Service Management Toolsets and Event Management tooling. Be ready to share specific examples of how you've used these tools to resolve issues or improve service quality.
✨Tip Number 4
Since this role requires a high level of security clearance, be prepared to discuss your background and any relevant experiences that demonstrate your reliability and trustworthiness. This will help you stand out as a candidate.
We think you need these skills to ace 3rd Line Cloud Support Network Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your knowledge of VCenter NSX-T, Cisco Firepower Management Centre, and other technologies mentioned.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to sustainability. Mention how your background in System Administration or transferable skills can contribute to the role.
Highlight Customer Engagement Skills: Since the role involves assisting high-profile user communities, emphasise any previous experience you have in customer support or stakeholder engagement. This will demonstrate your ability to communicate effectively.
Prepare for Security Clearance: Be ready to discuss your eligibility for high-level security clearance during the application process. If you have any relevant experience or training, make sure to mention it in your application.
How to prepare for a job interview at Fujitsu
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a 3rd Line Cloud Support Network Engineer. Familiarise yourself with the IT Service Management Toolset and Event Management tooling, as these will be crucial in your daily operations.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with VCenter NSX-T, Cisco Firepower Management Centre, and other relevant technologies. Highlight specific examples of how you've used these tools in past roles to solve problems or improve service quality.
✨Demonstrate Customer Engagement
Since the role involves assisting high-profile user communities, be ready to share experiences where you've successfully engaged with customers or stakeholders. Emphasise your communication skills and ability to handle challenging situations.
✨Express Your Commitment to Development
The company values career development, so express your eagerness to learn and grow within the role. Mention any transferable skills you possess and how they can contribute to the team's success, even if you don't meet all the listed requirements.
