Service Desk Agent

Belfast, County Antrim, United Kingdom (Hybrid)

Job Description

Location- Belfast

Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners? This is your world and your opportunity to transform it for the better.

We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's.

This a shift based role (12 hours Shifts with a pattern of 3 days 8am to 8pm , 3 days off, 3 nights 8pm to 8am, 3 days off)

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernize and embrace new ways of working.

Your experience

• Educated to GCSE grade or equivalent
• Excellent problem-solving skills.
• Excellent verbal and written communication skills with an attention to detail.
• Ability to work as part of a team.
• High degree of initiative and creativity.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. if you would like to apply through the Disability Confident Interview Scheme.

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