At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic Data Centre environment.
- Company: Join a forward-thinking tech company committed to excellence and teamwork.
- Benefits: Flexible 12hr shifts, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive team with a focus on continuous improvement.
- Why this job: Make a real impact while collaborating with passionate professionals.
- Qualifications: Strong communication skills and experience in Data Centre operations.
The predicted salary is between 30000 - 40000 £ per year.
Are you keen on providing excellent customer service and working with multiple teams to help find solutions to problems? Can you deliver service excellence to our customers within a defined framework? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people like yourself? This is your world and your opportunity to transform it for the better.
Your role
We are looking for a Technical Operations Specialist to join our operations team on 24x7/365 shift pattern working 12hr rotational shifts based in our strategic Data Centre in Grays, Thurrock. Your primary role will involve providing first line Data Centre support for a range of internal, private and public sector customers to help ensure services remain operational and that incidents are managed promptly within a defined process. Your role will involve dealing directly with customers; you will also work closely with other Data Centre teams and Fujitsu Business units to pro-actively safeguard customer services, maintain Data Centre installation standards and the upkeep of configuration management toolsets.
Your experience
- Good communication skills and the ability to communicate effectively through online toolsets
- Knowledge of Data Centre Infrastructure
- Experience within a process driven environment
- Have an eye for continuous improvement to help enhance Fujitsu’s Data Centre offering
- Pro-active in your approach to work
Recruitment process
The recruitment process consists of one stage of interviews.
Closing Date: 29th June
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Technical Operations Specialist in Grays employer: Fujitsu Limited
Fujitsu is an exceptional employer that prioritises service excellence and teamwork, making it an ideal place for a Technical Operations Specialist to thrive. Located in the strategic Data Centre in Grays, Thurrock, employees benefit from a collaborative work culture that encourages continuous improvement and offers robust opportunities for professional growth. With a commitment to inclusivity and support for diverse talent, Fujitsu stands out as a rewarding workplace where you can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Specialist in Grays
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fujitsu Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fujitsu Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Operations Specialist in Grays
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fujitsu Limited:Your cover letter is your chance to shine! Tell us why you want to work at Fujitsu Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fujitsu Limited!
How to prepare for a job interview at Fujitsu Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
