At a Glance
- Tasks: Provide top-notch technical support and resolve user issues in a dynamic IT environment.
- Company: Join a leading tech company committed to inclusivity and employee well-being.
- Benefits: Enjoy 26 days of annual leave, flexible benefits, and a competitive pension scheme.
- Other info: Be part of a diverse team with great career growth opportunities.
- Why this job: Make a real difference by enhancing customer satisfaction and service delivery.
- Qualifications: Strong problem-solving skills and excellent communication are essential.
The predicted salary is between 25000 - 35000 £ per year.
We are looking to grow our team with committed people to provide excellent customer support for our customers across the region.
We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application related issues, and ensuring seamless IT service delivery. This role requires a strong problem solving mindset, excellent communication skills, and a passion for customer satisfaction.
You will be responsible for incoming issues and service requests, categorizing and managing your workload. This role is Monday to Friday, with core hours of 9:00 - 17:30. There may be a requirement to work the occasional weekend.
Transferable Skills and Experience:- Process orientated
- Comfortable with working towards SLAs and KPIs
- Establishes working relationships with customers to deliver and enhance the service
- Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known)
- Escalates or gains support where appropriate
- Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service
- Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service
- Strong attention to detail
Benefits include:
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
- Perks at work – employee discounts
- Employee assistance programme/ virtual GP
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
Service Desk Support Engineer in Chippenham employer: Fujitsu Limited
As a Service Desk Support Engineer at our company, you will join a dynamic team dedicated to delivering exceptional customer support in a collaborative and inclusive environment. We offer a range of benefits including generous annual leave, flexible working options, and a commitment to employee growth through continuous learning opportunities. Our recognition as a Disability Confident Leader and a top employer for gender equality highlights our dedication to fostering a diverse workplace where every individual can thrive.
