At a Glance
- Tasks: Manage incidents and ensure smooth service delivery while collaborating with teams.
- Company: Join a leading tech company committed to high-quality service and teamwork.
- Benefits: Enjoy 26 days of leave, flexible benefits, and private medical care.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team making a real impact in service delivery.
- Qualifications: Strong understanding of service delivery processes and excellent problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stevenage/Bracknell
12 Months Fixed Term Contract
As an Incident Service Delivery Associate you will play a pivotal role in the day-to-day of service delivery with a focus on incident management. You will support elements of service delivery to deliver contracted service commitments to SLA and to budget. Support the management of incident and major incident investigations and attending technical bridges. You will produce monthly reports on incidents and ensure reviews are undertaken alongside this conduct trend analysis, preparing business cases, attending Customer meetings and reducing aged tickets. You will manage the processing and coordination of appropriate and timely responses to incident reports, including channeling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.
Our team prides itself on strong collaboration, clear communication and a commitment to delivering secure, reliable and high‑quality services.
Your Transferable Skills and Experience
- Good understanding of Service Delivery standards and processes, particularly across incident, problem, and change management
- Proactive self-starter who takes ownership of tasks and outcomes.
- Highly organised, with strong planning abilities
- Applies a structured, analytical approach to problem-solving.
- Experience managing service delivery performance against SLAs, KPIs, and customer satisfaction metrics.
- Skilled in managing escalations, resolving complex issues, and driving continual service improvement initiatives.
Your benefits
- 26 Days annual leave plus public holidays (3 flexible)
- Pension – Double matching contributions of up to 10%
- Life assurance
- Companywide incentive plans
- Flexible benefits such as increased holidays/ travel/ dental critical illness and more
- Employee discounts
- Employee assistance programme/ virtual GP
- GymPass (Wellhub) – Access to a range of free and paid options for fitness and wellbeing
- Private medical
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
Incident Service Delivery Associate (FTC) in Bracknell employer: Fujitsu Limited
Fujitsu is an exceptional employer, offering a dynamic work environment in Stevenage/Bracknell where collaboration and communication are at the heart of our service delivery. With a strong focus on employee growth, we provide comprehensive benefits including generous annual leave, a robust pension scheme, and access to wellness programmes, ensuring our team members thrive both personally and professionally. Join us to be part of a company that values innovation and supports your career development while delivering high-quality services to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Service Delivery Associate (FTC) in Bracknell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fujitsu Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fujitsu Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Incident Service Delivery Associate (FTC) in Bracknell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fujitsu Limited:Your cover letter is your chance to shine! Tell us why you want to work at Fujitsu Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fujitsu Limited!
How to prepare for a job interview at Fujitsu Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
